Bob Love work email
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Bob Love personal email
An accomplished Support Professional with more than 25 years of experience in Customer Service and Systems Support. Versatile, customer-focused, and technically proficient with a strong track record of problem solving and client satisfaction. Possessing excellent verbal and written communication skills and a natural ability to connect and work with people of diverse backgrounds. Core competencies and qualifications include:- Friendly and outgoing interpersonal skills - Quickly develop trusting relationships with clients- Diplomatic and resourceful problem solving abilities- Excellent verbal and written communication skills- Organized work habits with attention to detail- Ability to multi-task and remain calm under pressure- Extensive computer knowledge and proficiency- Welcome challenges and opportunities for continuous learning- Adaptable and supportive team player with supervisory experience- Flexible availability to work any shift- Valid Drivers License/Clean AbstractSpecialties: - Customer Service/Support Specialist- Troubleshooting and Problem Solving- Intuitive Learning Skills re: New Applications- Data Migration and Adhoc Reporting
Mr. Electric
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Customer Service RepresentativeMr. Electric Oct 2016 - PresentHamilton On
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Sales Support SpecialistAcanac Inc. Jan 2015 - Sep 2016Hamilton On Fielded inbound technical support and sales calls. Resolved internet issues.
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Technical Support Specialist - Rogers BlackberryAlpine Access Oct 2011 - May 2012Home Office- Provided technical and operational support via telephone and email to Blackberry and Rogers networks - Simultaneously used Windows, tools and chat screens to service customers -
Technical Customer Support SpecialistCbc Business Computers Jan 2004 - May 2009- Provided technical and procedural support for customers of the Decor Express TM Retail Management System via email, online connection and telephone. - Total user community of over 1000 site consisting of mostly paint and decorating retailers.- Fielding approximately 40 support calls per day ranging from database issues to usage questions and networking issues.- Developing, maintaining and executing utilities for data conversion and file maintenance using MS Foxpro and MS Excel.- Fill in for implementation department, performing new customer training during peak times.- Customers would ask to speak to me directly due to the candor and empathy that was provided during past calls.
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It Programmer Analyst / Unix AdministratorGennum Corporation Apr 1990 - Feb 2003ACHIEVEMENTS- Received Quarterly F & A Achievement Award in 1994, for efforts as lead of UPS installation project. Coordinated efforts of IT, Building services staff, as well as external vendors and contractors.- Key member of several successful Project Teams including: > Baan ERP Conversion (New ERP implementation replacing old IBM-based MRP) > Baan Upgrade (Upgraded Baan version and converted to Oracle 7 database) > Sales Order Fulfillment (Sales Order cycle-times reduced to one business day)- Developed and implemented new modules to the Baan system from user requirements. Examples include Commissions Management, Internal EDI (used in UK sales office), Financial Budget Entry Interface and Sales Statistics Reporting System.- Designed, developed and implemented Oracle-based HRIS Database to replace PC-Based system. HRIS database was still in use after 10 years. - Successfully filled both Programmer/Analyst and Unix Administrator roles during transition.- Prepared and presented IT section of New Employees Orientation Program.
Bob Love Skills
Bob Love Education Details
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Computer Systems Technology
Frequently Asked Questions about Bob Love
What company does Bob Love work for?
Bob Love works for Mr. Electric
What is Bob Love's role at the current company?
Bob Love's current role is Customer Service Representative at Mr. Electric.
What is Bob Love's email address?
Bob Love's email address is rd****@****shaw.ca
What schools did Bob Love attend?
Bob Love attended Mohawk College.
What skills is Bob Love known for?
Bob Love has skills like Technical Support, Databases, Software Installation, Customer Service, Sales, Oracle, Troubleshooting, Team Building, Microsoft Office, Customer Satisfaction, Unix, Erp.
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