Bob Luis Email & Phone Number

*Omega Group of Hotels, Goa, IndiaHuman Resource Executive,Oct 2020 - May 2022Job Roles:• Successfully implemented a new onboarding process which reduced new hire time by 50% and increased employee satisfaction by 50%.• Led the development and management of HR programs which boosted employee engagement scores by 15%.• Spearheaded a project to revamp the company’s performance management system which increased employee productivity by 20%.• Chaired a task force that successfully transitioned the company from a paper-based HR system to a fully electronic system.*Big Daddy Casino, Goa, IndiaFront Office Associate, Mar 2019 - May 2020Job Roles:• Processed 3,000+ customer transactions, with an accuracy rate of 99.5%.• Handled escalated customer inquiries, and successfully resolved 95% of them.• Answered inbound customer calls and provided world-class customer service. Processed and tracked all incoming and outgoing mail and packages.• Managed and organized all office supplies.• Kept the front office clean and organized at all times.*Deltin Jaqk, Goa, IndiaTrainee Front Office Associate, Oct 2018 - Feb 2019*W Goa, Goa, IndiaFront Office (Industrial Training) , May 2018 -Jun 2018*Grande Hyatt, Goa, IndiaFront Office (Industrial Training) , Dec 2017 -Jan 2018*Royale Assagao, Goa, IndiaFront Office (Job Training) , Mar 2017 - Sep 2017