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Bob Lyons phone numbers
Board member, global CEO with a 30+ year track record of successfully scaling SaaS, technology and scaled operations businesses to create enterprise value through strategic revitalization, improved profitability and accelerating revenue growth- Revenue acceleration by designing more productive demand, land and expand motions - Profitability improvement through operating leverage across gross margins, operational productivity and SG&A productivity- Improved product market fit with product design and strategic alignment- Broad industry experience including SaaS, technology, media, telecom, financial services and healthcare- Strategic planning, M&A integration, operations and technology revitalization- Organizational development and talent management- P&L responsibility of greater than $1b in revenue and 5,000+ employees- Global leadership spanning Asia, Middle East, Europe and the Americas- Successful track record in revitalization in rapid change/turn around environments
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Chief Executive OfficerCloudone DigitalNashville, Tn, Us -
Chief Executive OfficerUniversal Background Screening Feb 2024 - PresentPhoenix, Arizona, Us -
Board Member & Chief Executive OfficerEdgio Feb 2021 - Feb 2024Phoenix, Az, Us -
Board Member And Chief Executive OfficerAlert Logic Feb 2018 - Jan 2021Eden Prairie, Minnesota, UsSaaS cyber security company. Led a strategic and operational turn-around by pivoting the company from a shrinking market (IDS) to a large and growing adjacent market (Managed Detection and Response). After a product, operational and go-to-market overhaul, the Alert Logic became a recognized global SaaS Cybersecurity leader for the mid-market. -
Operating PartnerWelsh, Carson, Anderson & Stowe Jan 2018 - Jan 2021New York, Us -
President And Chief Operating OfficerConnexions Loyalty/Affinion Group Feb 2014 - Dec 2017A Private Equity owned/turn around - customer loyalty and customer engagement solutions. Responsible for designing, implementing and leading the revitalization of operations and technology globally- Significantly reduced costs, working capital requirements while increasing quality- Organizational improvements with people, process and technology transformation - Global integration and re-platforming of technology, back office and customer operations - Strategic improvements in commercial capabilities
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Evp, Operations And TechnologyAscend Learning Jan 2012 - Feb 2014Burlington, Ma, UsProvidence Equity portfolio company - hyper growth "roll up" portfolio company focused on SaaS products in the Learning and Health & Wellness industries (Sold)- Integrated and scaled 20+ unique acquisitions- Transformation of assets into an integrated digital SaaS based learning and wellness platform- Platform enhancement with analytics and content integration- Reduced cost and improved performance with technology infrastructure re-platform -
Evp, Technology & StrategyStream Global Services 2009 - 2011Eagan, Mn, UsProvidence Equity portfolio company - Global roll up of business services and customer service BPO service providers. Recruited and hired to support technology and operational transformation, strategic planning and M&A support toward a strategic exit. (Sold to Convergys) -
Global Vp, And Head Of Contact Center Business UnitAvaya 2008 - 2009Morristown, New Jersey, UsRecruited as part of a private equity led leverage buy out. Responsible for the software division which included a portfolio of all customer support, contact center and analytics applications- Improved profitability through cost reductions and revenue growth- Product portfolio consolidation and integration- Refreshed go to market branding with sales and industry analysts -
Svp, Operations & TechnologyConvergys 2004 - 2008Recruited and hired to lead the transformation of the technology organization and promoted to lead Global BPO Operations and Services. Responsibilities included more than 35,000 staff and spanned 19 countries.- Contribution margin improvements enabled enabled with improved client management practices- Improved EBITDA through improved productivity of technology and operational delivery- Revenue growth supported by new professional services and technology solutions- Industry thought leader and public speaker for customer management technology, operations and strategy
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Vp, Enterprise OperationsUnited Health Group 2001 - 2004UsRecruited as part of a new management team and successfully led the efforts to streamline and improve Customer Service operations and Technology during a period of rapid growth (From $5 billion to $50 billion) during my tenure. -
Evp & Chief Information OfficerTelespectrum Worldwide 1998 - 2001Recruited as part of a new Executive team after the company was created through a “Roll Up” of 9 independent BPO Customer Service & Loyalty companies.
Bob Lyons Education Details
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Rpi Lally School Of ManagementManagement & Technology -
Moravian UniversityBusiness & Management
Frequently Asked Questions about Bob Lyons
What company does Bob Lyons work for?
Bob Lyons works for Cloudone Digital
What is Bob Lyons's role at the current company?
Bob Lyons's current role is Chief Executive Officer.
What is Bob Lyons's email address?
Bob Lyons's email address is bl****@****lnw.com
What is Bob Lyons's direct phone number?
Bob Lyons's direct phone number is +120395*****
What schools did Bob Lyons attend?
Bob Lyons attended Rpi Lally School Of Management, Moravian University.
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