Bob Lyszkowski Email & Phone Number

Lansdale, Pennsylvania, United States

Greater Philadelphia Area

Responsible for researching and analyzing credit risks, assessing credit history and approving or denying extension of credit to potential customers. This team member has contact with other company departments, as well as automobile dealers and other finance and credit sources.

Greater Philadelphia Area

Responsible for managing and developing document preparation strategies for up to 30 employees across the state of Pennsylvania. Directly responsible for overseeing all areas of document preparation, which includes proof of claims, Motions for Relief, Objections, legal documents, etc. Worked along side multiple departments and Attorneys to develop new internal system to track documents and their preparation

Responsible for managing and developing collection strategies for up to 30 employees. Directly responsible for overseeing all areas of loss mitigation, which includes repossession, redemption, rebate collections, and total loss collections. Worked along side multiple departments to develop coaching strategies to help employees improve their skills.-Repossession team set company record for least amount of charge off losses for January 2010.-Recognized for the successful implementation of a total loss collection strategy.-Hire, train, coach, mentor, and manage performance for staff. Conduct performance appraisals and develop goals and remedial action plans

Loss Mitigation/Customer Service (2009) Responsible for the management of up to 12 employees handling the collection or repossession of overdue auto purchase payment that were severely delinquent. Worked along side collection department to develop collection strategies and coach collection agents on how to improve skills.-Team performance consistently ranked in Top 5 of 20 departments in delinquency measures-Recognized for the successful transfers of different portfolios being integrated into the business center-Hire, train, coach, mentor, and manage performance for staff. Conduct performance appraisals and develop goals and remedial action plans Supervisor/Team Leader, Collections/Customer Service (2007 * 2009)Responsible for the management of up to 15 employees handling the collection of overdue auto purchase payments. Partner with peers and senior management in deciphering business needs and goals; develop action plans to attain targets. -Team performance consistently ranked in Top 10 of 24 departments in delinquency measures-Recognized for maintaining consistently high performance levels subsequent to company wide staff reductions-Contributed to the creation and implementation of a comprehensive training program for new hires-Hire, train, coach, mentor, and manage performance for staff. Conduct performance appraisals and develop goals and remedial action plans