• Led small IT team, responsible for desktop support, infrastructure, security and projects.• Ran weekly IT leadership standup meetings, discussing project progress and addressing roadblocks.• Managing, maintaining, and continuously upgrading the entire cloud and on-premises infrastructure (150+ employees and 4 warehouses), ensuring efficient IT operations, availability, and security.• Monitoring system, server, and network performance, configuring and testing new hardware and technology, and performing maintenance, troubleshooting, and repairs, ensuring 99.9% uptime.• Deploying and managing Entra (Azure) directory services and Intune to ensure streamlined access management while implementing cross-platform integrations to accelerate efficiency.• Heading cyber security and information security, managing detection and prevention systems, and implementing novel security solutions (WebTitan, Barracuda Spam Gateway, KnowBe4, Firewalls, Antiviruses) to slash risk exposure and reduce incidents.• Automating policy enforcement via Entra and InTune, minimizing unauthorized access incidents, and enhancing overall infrastructure integrity.• Upgrading systems and servers, pioneering modifications depending on organizational needs, and leading training with end-users to ensure full value is unlocked from technology.• Overhauling ITSM and championing novel IT ticketing systems to better track requests, reducing resolution timescales by 50+%, and transforming service delivery.• Presiding over procurement, managing vendor relations, sourcing and implementing novel technologies, and driving continuous improvement across the infrastructure.

• Designed, implemented and managed the system infrastructure (on-prem and cloud services) for 3 business units with 200+ end-users, ensuring seamless IT operations enterprise-wide.• Configured and maintained highly available systems and services, ensuring continuous availability and reducing downtime by 10%.• Led implementation, upgrade, and migration projects ranging in size and scope, coordinating cross-functional teams and delivering within timescales and scope without exception.• Directed security audits and vulnerability assessments to improve the security posture while architecting disaster recovery strategies to enable business continuity following critical incidents.• Orchestrated major cloud transformation initiative and transitioned on-premise phone system and file server to Azure, enabling scalability, enhancing reliability.

• Provided exceptional support to 30+ small/medium sized clients across industries (1000+ users), maintained server and system infrastructures, and delivered high-impact implementation, refresh, and upgrade projects to reduce downtime.• Championed streamlined process for deploying Sentinel One via Group Policy while implementing highly available firewall pairs, overhauling cybersecurity capabilities for multiple clients, and reducing vulnerabilities.

Ritchie Bros acquired IronPlanet in June 2017.• Designed and administered secure, reliable, and available IT Infrastructures (on-premise, cloud, hybrid), enabling effective service delivery to 3000+ users, implemented disruptive tools and technology, and propelled service availability to 99.9%.• Headed the successful system migration and integration (infrastructure, security, business productivity, and telecom) following IronPlanet’s acquisition by Ritchie Bros in 2017, delivering a seamless transition with zero downtime and operational impact.

Integral part of 2-person IT team, reporting directly to the Vice President, Information Technology. Involved in nearly all aspects of IT including planning, purchasing, deploying, administering and auditing. Hands-on experience supporting all back-office systems, including infrastructure, security, business productivity and telecom.

• Provided T3 technical support to hundreds of users, troubleshooting and resolving technical issues ranging in size and scope, managing user accounts, and meeting 99% of SLAs.

Relocate to Fort Worth, self-employed.• Developed business goals and plan to meet those goals• Built relationships with customers• Installed and administered Exchange email and IIS web server• Maintained network infrastructure for clients• Coordinated the integration of EDI package, enabling compatibility with business partner systems

Provide technology support to Waco area businesses.