Bob Meilinger Email & Phone Number

Streamwood

▪ Maintained physical and virtual server hardware and operating systems to ensure the reliability of server applications. ▪ Administer Windows user accounts in Active Directory▪ Performing installation, imaging, configuration and maintenance of computer operating systems and applications▪ Troubleshoot, analyze and resolve various technical problems ranging from PC's, hardware, software, network printers, LAN/WAN, Cisco AnyConnect VPN ▪ Deploy new equipment and install applications, which enable the users to perform their job function on updated equipment which leads to higher work output▪ Provided technical support and educated users on new computers, equipment, and software.▪ Perform Help desk tasks to resolve incidents.

Palatine, Il

▪ Corporate moves local and out of state, Inventory, label, document connections. Remove servers, SANs, Switch’s from cabinets and racks, bubble wrap, rap in moving blankets, and pack into speed packets for transporting by movers to new location. At new location un-pack and reinstall servers into new cabinet according to Visio elevation diagram. ▪ Take inventory of all user equipment (Desktop, Laptop, Phone, Headset, Monitor(s), Local and Network printers), map location of equipment on users current desk, disassemble, bag, and move.▪ Resembled according to map location of equipment during disassembly in the new location. Verify phone and network connectivity.▪ Post move support to assist with any help desk incident tickets.

United States

 Provided consultation and recommendations for small and medium businesses Advising clients on how to use information technology in order to meet their business objectives or overcome problems. Work to improve the structure and efficiency of IT systems in various organizations.  Provided Administration, Preventative Maintenance, Installs, and Security setup of Windows-based servers and hardware (VMware, Hyper-V, Active Directory, virus protection, Data protection, creating, deleting and editing of user accounts, rights and policies, Active Directory,) Technical Troubleshooting using various tools for network and hardware (WireShark, Ethereal, Process Explore, Sysinternals)

Buffalo Grove, Il

 Initiated “deep-dive” analysis of customer environments during support sessions (literally hundreds of different VMware and Microsoft Hyper-V environments.) Provide customer facing technical support for the entire Dell Data Protection Business Division including AppAssure, Rapid Recovery, vRanger, via email, phone, or WebEx Managed high-volume case-load and directly supported “hot-site” customers Achieved consistently high Customer Satisfaction (CSAT) ratings of 100% 2 years running while simultaneously handling heavy incoming new workload to meet SLAs in accordance with ITIL Service management  Strengthened customer confidence by providing in-depth technical explanations of the software and its uses Actively tested new software builds and searched for defects Collaborated with Development/QA/R&D departments to identify and fix software issues/implemented patching of products Authored Knowledge Base articles to aid demand reduction efforts. Mentored less-senior staff and facilitated knowledge-transfer within the team wherever possible. while fostering high morale and excellent customer service with Dell Data Protection Suite

 Project Lead Technician on large and small scale deployments of HP/Compaq Servers and Workstations  Setup and configured HP equipment onsite. (Servers, Blade Servers, EVA, SAN Fiber Channel and iSCSI storage arrays, ProCurve Router & Switches) Designed, installed and configured Networks. (Switches, Routers, Wireless Access Points, & Access Servers, HP, Cisco) Trained users on newly installed equipment and supervised technical engineers, encouraging attention to detail and service

 Project Lead Technician on large and small scale deployments of HP/Compaq Servers and Workstations  Setup and configured HP equipment onsite. (Servers, Blade Servers, EVA, SAN Fiber Channel and iSCSI storage arrays, ProCurve Router & Switches) Designed, installed and configured Networks. (Switches, Routers, Wireless Access Points, & Access Servers, HP, Cisco) Trained users on newly installed equipment and supervised technical engineers, encouraging attention to detail and service