Bob Metz Email & Phone Number

New York, Ny, Us

Vancouver, British Columbia, Ca

Toronto, Ontario, Ca

Chicago, Il, Us

• Provide a higher level of customer support through improved maintenance practices and efficiencies for the customer, which increase machine availability, labor and parts sales. • Work with mine planning to ensure availability of swing components as required to improve effectiveness of Planned Component replacement. Equipment, 830 AC & DC haul trucks, 930 A/C trucks, 960 A/C haul trucks, PC1800, PC2000 and PC4000 hydraulic Excavator/Backhoe configuration • Review and report availability monthly of all Komatsu and competitive machines on property. Make recommendations to customer and supplier for improved PM and repair procedures. Drive improvements to reduce excessive downtime as they arise, this equipment includes 240 ton haul trucks, hydraulic excavators, PC1800,PC2000 and PC4000• Selling parts and components for D9, D10 and D11 tractors, this includes complete undercarriages, quoting of components needed to make repairs• Develop relationship with key mine maintenance and procurement management• Attend daily planning meeting to understand requirements of mine site manpower staffing levels and provide additional manpower to mine site as needed to make repairs to • Direct engine distributors and drive system supplier to reduce downtime on Komatsu Equipment• Review and recommend all upgrades and modifications that would benefit the customer• Review training needs for correct operation of customers Komatsu equipment and recommend training as required• Understand customer’s overall equipment and maintenance needs and identify new areas of business opportunity for KEC.

• Build and develop a market for service work.• Supervise and control work load of service technicians.• Schedule service work according to priority and maintains an orderly flow of work• This role included major and minor repairs to D9, D10 and D11 tractors, small Komatsuhydraulic excavators, WA600 and WA900 loaders, HM300 Haul trucks and involved with trouble-shooting, quoting repairs , ordering parts to repair• Advised customers of necessary repair service including estimates of cost; also maderecommendations to customers for preventative maintenance• Handle customer complaint problems pertaining to service and repair work• Supervise the training of service technicians with in-house training programs• Maintain in good condition all service tools and service vehicles.• Responsible for the safety of service technicians and maintaining a safe workingenvironment in the shop area and reporting all accidents• Assist sales manager, evaluating trade-ins• Responsible for prompt reconditioning of trade-in equipment.• Ordered and maintains adequate supplies and parts for service department inventory• Work in co-ordination with Parts, Office, Sales and Management.• Make sure warranty claims are processed and forwarded to supplier• Listens to problems of service personnel and works out satisfactorily or bringsproblems to management for possible solution• Inspects all completed work turned in to the Service Department as is appropriate• Helped service personnel diagnose troubles if they do not know the problem or cannotfind it• Work with the parts manager to establish a basic parts list for certain overhaul jobs• Responsible for issuing purchase orders for the service department.• Make sure job tickets are properly punched in and out on time clock• See that job tickets are promptly charged out, both customer and internal

Responsibilities include:• Provide a higher level of customer support through improved maintenance practices andefficiencies for the customer, which increase machine availability, labor and parts sales. • Develop relationship with key mine maintenance and procurement management• Attend daily planning meeting to understand requirements of mine site manpower staffinglevels and provide additional manpower to mine site as needed• Work with mine planning to ensure availability of swing components as required toimprove effectiveness of Planned Component Replacement• Direct engine distributors and drive system supplier to reduce downtime on KomatsuEquipment• Review and report availability monthly of all Komatsu and competitive machines onproperty. Make recommendations to customer and supplier for improved PM and repairprocedures. Drive improvements to reduce excessive downtime as they arise.• Review and recommend all upgrades and modifications that would benefit the customer• Review training needs for correct operation of customers Komatsu equipment andrecommend training as required• Understand customer's overall equipment and maintenance needs and identify new areas ofbusiness opportunity for KEC• This role included building and delivery of 20 240 ton electric drive haul truck withzero LTI's • The sale of 1 D475 tractors with 9' ripper to be used on leach pad to increase recoveryof gold, a second D475 was sold 1 year later• The assemble and delivery of 730E haul truck equipped with a water tank

Responsible for, Top hammer and DTH, product sales and support • Development of aftermarket product support businessResponsibilities include: • Profitable management of aftermarket product and service business in theterritory• Customer service contracts• Spare parts and consumables sales• Customer service offering• Financial management• Sales budget• Cost control• Customer satisfaction• Expansion of local service business• Constantly looking for ways to improve process and procedural efficiencies• Manager of Conag and Mine Expo Show set-up and tear down of all miningequipment in Las Vegas Shows. Also set up small shows throughout South East

Manage Sandvik Mining and Construction's role in providing Service Support and SafetyTraining on the mining and construction equipment operating in the Eastern US, thisequipment included surface top hammer and DTH drills, underground drills and LHD's fortunnel projects in Atlanta areaResponsibilities included: Managing, Safety, the Maintenance Process, Technicians,Supervisors, and customer needs. Also, financial management, cost control, monthly andquarterly reporting and analysis, and the development of mechanical maintenance plans andbudgetsManager of Conag and Mine Expo Show set-up and tear of all mining equipment in Las VegasShows. Also set up small shows throughout South East