Bob Metz Email & Phone Number

New York, NY, US

Vancouver, British Columbia, CA

Toronto, Ontario, CA

Chicago, IL, US

• Provide a higher level of customer support through improved maintenance practices and efficiencies for the customer, which increase machine availability, labor and parts sales.
• Work with mine planning to ensure availability of swing components as required to improve effectiveness of Planned Component replacement. Equipment, 830 AC & DC haul trucks, 930 A/C trucks, 960 A/C haul trucks, PC1800.
• Review and report availability monthly of all Komatsu and competitive machines on property. Make recommendations to customer and supplier for improved PM and repair procedures. Drive improvements to reduce excessive.
• Selling parts and components for D9, D10 and D11 tractors, this includes complete undercarriages, quoting of components needed to make repairs
• Develop relationship with key mine maintenance and procurement management
• Attend daily planning meeting to understand requirements of mine site manpower staffing levels and provide additional manpower to mine site as needed to make repairs to

• Build and develop a market for service work.
• Supervise and control work load of service technicians.
• Schedule service work according to priority and maintains an orderly flow of work
• This role included major and minor repairs to D9, D10 and D11 tractors, small Komatsuhydraulic excavators, WA600 and WA900 loaders, HM300 Haul trucks and involved with trouble-shooting, quoting repairs, ordering parts.
• Advised customers of necessary repair service including estimates of cost; also maderecommendations to customers for preventative maintenance
• Handle customer complaint problems pertaining to service and repair work

• Responsibilities include:
• Provide a higher level of customer support through improved maintenance practices andefficiencies for the customer, which increase machine availability, labor and parts sales.
• Develop relationship with key mine maintenance and procurement management
• Attend daily planning meeting to understand requirements of mine site manpower staffinglevels and provide additional manpower to mine site as needed
• Work with mine planning to ensure availability of swing components as required toimprove effectiveness of Planned Component Replacement
• Direct engine distributors and drive system supplier to reduce downtime on KomatsuEquipment

• Responsible for, Top hammer and DTH, product sales and support
• Development of aftermarket product support businessResponsibilities include:
• Profitable management of aftermarket product and service business in theterritory
• Customer service contracts
• Spare parts and consumables sales
• Customer service offering

Manage Sandvik Mining and Construction's role in providing Service Support and SafetyTraining on the mining and construction equipment operating in the Eastern US, thisequipment included surface top hammer and DTH drills, underground drills and LHD's fortunnel projects in Atlanta areaResponsibilities included: Managing, Safety, the Maintenance Process.