Bob Murphy Email & Phone Number

Buffalo, Ny, Us

Buffalo/Niagara, New York Area

o Situation: Company needed to improve Quality Program in order to land more sophisticated, Quality conscious customers in the Utility & Energy Markets. o Actions: Instituted company wide NCR system focusing on root cause problem solving. Improved/enhanced all in-process & incoming inspections.o Results: Total Cost of Quality decreased by over 60% in five years; about 1% of sales.Added two new Top 5 customers including one that is known to be the most difficult in the Utility Industry & had previously disqualified NTC for poor Quality. Received Lean/6-Sigma black belt certification in 2013: Paint Process Improvement.Changed paint system/leaned process: savings in excess of $159k per year. Paint usage decreased by 64%, went from >75 materials to 14.Paint Warranty costs; the highest % of Warranty costs became non-existent. Eliminated bottleneck: found & qualified new sandblasting vendors: 41% cost reduction. Solved perennial drain valve problem: achieved material & rework savings. Found & qualified new vendor for turbine application using novel heat exchanger technology that helped create a new product resulting in a $2.7MM order.First order had a $235k savings over other equipment approaches. With team, implemented an inventory bar code system, saving >$90k/year.

Hired to work across product lines to improve throughput on second shift. Number of units shipped on 2nd shift increased dramatically. Achieved green belt; lean/six-sigma. Promoted to lead of tooling inspection lean project. Left company in order to work on first shift again.

Rubber gasket maker; managed 30 including Die Cutting, Vulcanizing, Shipping, Maintenance. Situation: Company had turnover of >25% per year; late orders were hurting sales; company processed over 5,000 orders a month.Actions: Implemented training/coaching initiatives for supervisors and operators, performed selective hiring and flattened organization structure.Results: Lowest Total Cost of Quality in company history: .25%; Late orders decreased 66%. Headcount decreased by 14% while sales increased 7%.Position was eliminated; I was Plant Manager longer than any of my four predecessors.

Problem: Product line had flat sales for a decade; two largest customers exited market representing an 80% loss in sales. Virtually no outside sales support.Action: Helped create new team, Performed 80/20 product line analysis; leaned entire process from initial phone call through shipping. Partnered with vendors.Result: Sales increased >400%. Average quote time shifted from >1 week to <48 hrs, quotes per year tripled. Revised focus from “one & out” OEM parts to disposable medical products. Hired as Application Engineer; promoted to Lean Workcell Manager.

Company provided rubber molded parts & materials to the Plastic Injection Molding Industry. Materials included Silicone, nitrile, urethane, epoxy, epdm & many others. Operations included molding (compression, casting, injection, autoclaving), mixing & custom formulation.Very customer focused company with over 2,400 active customers.Responsible for control of production process; established & ran elastomer testing lab for incoming inspection of material, process testing & failure analysis; worked with sales to address customer complaints & develop target customers; worked with team to create products & improve processes. Principle material vendor contact.Action: Due to catastrophic field failures of 2 largest product lines overhauled processes; changed materials, vendors & formulations. Added more rigorous incoming inspection. Established & ran materials testing lab.Result: Product performance became the best in its industry, sales increased >350%. “You have added more customers than anyone in the history of the company.”- Founder Action: Working with a team expanded product line into Industrial Rollers & Packaging. Created 18 new product families & processes.Result: Sales increased greatly, head count increased 400%. Were able to provide more of a “one-stop-shop” solution to customers. Action: Created high release product line having release characteristics superior to Teflon. Developed & refined product & process, was product manager & performed sales duties. Result: Highest profitability in company, product included in three patents. The product, my picture & a write-up were highlighted in ITW’s Annual Report. Great company however the owner died unexpectedly; company was split up, my job was moved to Chicago; otherwise I would probably still be there.