Bob Wiley Email & Phone Number

Phoenix, Az, Us

Greater Phoenix Area

Successfully built a team of Solutions and Design engineers that developed network designs and estimates in support of GCI’s sales teams. Responsible for defining technical requirements for complex solution designs that were passed on to GCI’s delivery and implementation teams. Developed this team to be recognized as the subject matter experts for GCI’s product set.• Successfully managed nine Solutions Engineers geographically dispersed throughout the US, providing leadership direction and motivation for the team in a remote work environment. • Initiated and developed a technology training program for the SE team. As a result, the team developed into a trusted advisor role for GCI’s clients and sales teams. This accelerated the revenue sales cycle for GCI.• Identified and made recommendations to fix several inefficient GCI processes and procedures that would streamline engineering and implementation workflows.• Developed a trusted relationship with each team member to encourage them to broaden their technical skill set. Initiated a training program for each SE tailored to meet their career goals.• Mentored coached new hire SE’s to develop them for other engineering positions within GCI.• Drove team ideation and execution around areas for process improvement and automation with both internal and external organizations. • Helped manage overall client relationships within the GCI account base, which positioned the account team as a trusted advisor, moving away from transactional sales-based relationships.

Lead a team of Workflow Architects providing technical and engineering expertise. This team is aligned with Solution Architect teams to develop and deliver complex solution designs, design validation and design approvals. The Growth Engine team is the design authority for Verizon network architecture designs that support Verizon clients in the enterprise space.• Successfully managed up 10 Workflow Architects geographically dispersed throughout the US, providing leadership direction and motivation for the team in a remote work environment. • As a result of developing team design expertise, design intervals decreased by 25%. This resulted in a shorter design cycle and faster revenue achievement.• Identified and fixed several Verizon process deficiencies which resulted in a 40% faster design cycle resulting in revenue acceleration.• Developed meaningful relationships with each team member to encourage and inspire them to reach their full potential.• Mentored Early in Career (EIC) Solutions Architect’s (SA) to develop them for field SA positions.• Motivated the team to develop inter-personal skills to work in a cross-functional matrix environment.• Drove team ideation and execution around areas for process improvement and automation with both internal and external organizations, as needed.

Provided technical pre-sales engineering support/consultation for Verizon Enterprise Account programs. Oversaw the technical direction and sales support of Fortune 500 companies. • Recognized as Subject Matter Expert in the areas of Ethernet Access, Diversity, Managed Services, SONET, DWDM, VoIP, Data, LAN/WAN, SDN, NFV, Internet, IP/VPN, Network Architecture, Business Continuity, Cloud, Security, Price, Options, M2M, CPE, Contact Center, Features, Enhancements, and Availability• Orchestrated design/engineering activities during the pandemic. This included design, order, and project management activities. As a result, installation timelines were reduced by 30%. This allowed clients to accelerate their remote work force initiatives.• Successfully sold 50+ large voice and data networks during my tenure for Verizon Enterprise accounts in the financial, tech/media, manufacturing, and retail vertical.• Reviewed and analyzed current technology infrastructure and its ability to support strategic corporate objectives. Shaped client technical vision and strategy and translated client’s business opportunities into technical solutions and business requirements.• Worked across all organizations within Verizon to develop solutions to solve business problems. Developed relationships within Verizon to keep the focus on customer satisfaction and revenue growth.• Helped manage overall client relationships within the account base, which positioned the account team as a trusted advisor, moving away from transactional sales-based relationships.• Aligned solution strategies to be consistent with Verizon’s strategic goals and Credo.

Master’S Degree In Telecommunications Management

Bachelor'S Degree, Electrical And Electronics Engineering

Ccda

Received CCDA in November, 2010.

Ccna, Internetworking

Received CCNA in June, 2008.