Stock movement, sample production, ZOHO CRM, Shopify

CAPABILITIESGraphic Design, Photography, Image Editing , Retouching, Vectors, 3D Render, Finished Art, WordPress

Profile:Major character licensing agency, Royalties reporting (Accounts Receivables side). I dealt with a portfolio of apx 100 contracts.Learning and Attention to Detail:I had to learn how to operate a customised accounting system to be competent at monthly workflow. Because my work funneled into the company’s financials, my attention to detail had immediate consequences that could flag management attention.Documents and Records:I operated a portfolio of over a 100 active contracts, typically with monthly volume patterns. The incoming documents were typically emails with tabulated data that need compliance checking and follow up, data entry, and filing.Contracts:I would need to go through a Contract (anything the size of an amendment for an extension to a very comprehensive initial contract the size of a small book) to get the terms, especially when creating a new system record but also when verifying unusual Licensee report submissions.

Profile:dicksmith.com.au and danmurphys.com.au brands, inbound customer serviceLearning and Attention to Detail:As a Customer Service Representative at Salmat, I had to learn two internal systems customized for medium to high volume inbound calls for Dick Smith and Dan Murphy’s customers. My attention to detail in correctly handling each call had consequences to my personal KPIs and on-target-earnings.

Profile:multiple contract rolesProject 1: Data conversion for a direct mail campaign. The project required exports from a CD with a proprietary data format and lookup UI, into CSV, and then further operation via Excel (further filtering, sort, and de-dupe). The output was a mailing list for a mail house for posting letters.Project 2: Website migration.This project was to migrate the website of Kerry Nettle MLC, from live to archive. The content included static pages (10+) with campaign information and media releases (100s). The conversion included copy from one CMS to another, and minor HTML cleanup.Project 3: Website migration.This project was to migrate the website of Ian Cohen MLC, from Parliament NSW (proprietary CMS) to an archive website (Blogger CMS). The content included static pages and media releases (400+). The output was a blog format.Project 4: book to ebook conversion (Ian Cohen Green Fire eBOOK).The project involved designing the process, a proof of concept demo, removing the spine off a paper book, scanning the pages in batches via a ADF on an office scanner, processing each page with Google Tesseract OCR software and batch scripts, copying the text into Word, editing each page for correctness, adding photos (front and back cover, and middle), and saving to PDF.

Profile:Banking back office, high volume environment (establishing 100s to 1000s of new accounts per day), administration support, leadership and coordination, management support, paper/paperless/inbound, stakeholder contact.Documents and Records:TL for a consumer credit applications processing unit. A large segment of the workflow included handling paper application and supporting identification documents. The outcomes were the opening of 100s to 1000s of new accounts per day, and keeping accounts compliant with 100 point ID check (via ID siting and recording, or via form - refs: Financial Transactions Reports Act 1988 s.21, AUSTRAC Customer identification procedure form, AUSTRAC Guideline No. 3). As TL, my responsibility included resolving exceptions. I was also responsible for archiving and retrieval (for disputes and forensics).Communication:I dealt with on-boarding new team members, team development (cross training to enable movement to respond to operational needs), responding to management queries and requests, dealing with clients directly (for exceptions and special handling), and being a management point of contact for outsource partners (printers and production, HR) and remote operations (call centres in QLD and Philippines), etc. (building security, IT department, process redesign workshop).

Profile:Major corporate brands including David Jones, Citibank, Julia Ross, ING, BDOCommunication:Contracting at ING and BDO I worked in the mail room areas. Responsibilities included sorting and delivery of mail.Documents and Records:Contracting at Citi, while working on a commercial banking project, I would access Contracts (the size of a single folder, to a dozen folders depending on the client) to locate, check, data enter, and scan authorised signatories and terms relating to Manually Initiated Funds Transfers (MIFT) for a system upgrade.

Profile:Administrative support for pre Accounts Payable (statewide utility accounts), and support for the 100 vehicle fleet pool at Head Office (file and system administration, and car park duties)Communication:My contact external to the team included getting quotes for furniture, following up payment issues from providers with Accounts Payable, following up missing information with car dealers for car fleet records, and being a point of contact for facilities (for Zip kitchen water boilers and bottled/filtered drinking water dispensers).Documents and Records:One of my roles was to operate a car fleet system. This included compiling documentation for each vehicle into a paper folder, creating a system entry, data entry of log books (kilometres), flagging cars for disposal, producing performance reports.

Profile: Accounts Payable relating to workers current compensation casesWorkflow:Process incoming invoices and claims. These included medical expenses and case management expenses, and other related claims. The result was daily issued system generated checks to individuals and providers.

Profile: Software support and development, mainframe, BASICBackground: The company was a supplier of work wear and personal protection products (hi-viz jackets, helmets, breathing masks, gloves, etc.), with a focus on distribution. I worked in the IT department. The infrastructure was a centralised mainframe, fully supported internally. My work focused on general software support, debugging and implementing software module design briefs based on business needs.

Profile: Software support and development, mainframe, COBOLBackground: The company was a software house, offering a modular suite of enterprise software. My team's account supported Telstra distribution centres. The supported infrastructure was a centralised warehouse management system, connecting sites in capital cities. My core team was a group of 4 Analyst Programmers. My work focused on designing enquiry screens, reports, and general support.