Bob Nilsen Email and Phone Number

I lead the Reliability and Performance Engineering organization for TurboTax in San Diego, CA.I created and executed on the strategy to prepare TurboTax for the April IRS filing deadline, meeting the largest scalability challenge in TurboTax history on our AWS-backed application stack. I lead the execution of production load tests and FMEA exercises, a relatively progressive practice to ensure that our production environment is verified to meet our scalability and reliability needs.I transformed operational readiness into a data-backed risk-reduction program enabled by my multi-year drivership of a company-wide operational data transparency strategy.As operations leader, I led the Tax War Room through a completely smooth April peak without any customer impacting high-severity incidents. Meanwhile, I was able to improve development velocity for our 1400+ engineers by reducing our change restriction period by more than 50% YoY.I am a company-wide driver for Operational Excellence and advisor on best practices for reliability, performance, and infrastructure optimization. I enjoy creating new standards to ensure that Intuit continues to be a modern engineering company and a great place to work as an engineer.I am also a mentor for engineers and managers as part of the Tech Women at Intuit program.

Technical lead for a team of 28 performance and reliability engineers, responsible for hiring, training, technical strategy, tooling innovation, and raising the quality of our work products. Focus of individual work is on application stability and scalability improvement, hardware benchmarking, investigating and optimizing specific performance bottlenecks, and automation tool programming.Sabre is in the top ten companies in the world in terms of transaction volume, and I work on making those transactions faster.

Full-time programmer and technical team lead for Nokia's Microsoft ActiveSync email and PIM synchronization client for the Nokia N8 and Symbian^3 mobile phones.Previous project work includes Nokia's Intellisync consumer email service, BlackBerry Connect client, and Multimedia Messaging Service.Remember those Nokia phones that were so hard to break? I helped make those.

Full-time programmer in the Advanced Messaging DivisionWorked on several 2-way paging devices, including the T-900 Personal Communicator, the PF1500 2-Way Text Pager, and the Tenor Portable Answering Machine.Inventor of Patent US6529144: Method and apparatus for motion activated control of an electronic device

Assisted lead engineers with telecommunications systems setup and validation