A world leader in sports and human performance training powered by data, individualized programing and best in class trainers. Best Top 50 Golf Trainer in America by Golf DigestOver 7,000 active clients including:• Three client athletes ranked number one in the world. • Major League Baseball MVP• NCAA National Champion Team• 69 PGA and LPGA wins including 4 majors• 150+ College Athletic Scholarships• Over 400 clients who were able bring sports and competition back into their lives regardless of age

• Top 10% of America's Top Colleges by Forbes magazine.• Ranked in the top tier of midwest universities by U.S. News & World Report since 1998.• 87% first year retention rate and 72% graduation rate with 30% growth in graduates in last three years. • Largest undergraduate Theology program in U.S. and over 700 FUS alumni have become ordained priests.• 45 undergraduate degrees, 12 graduate programs and 17 online programs.• New academic programs include cybersecurity; software engineering; mechanical engineering; biochemistry; entrepreneurship; criminal justice and master's in Catholic studies.• Prior commencement speakers and honorary degree recipients include Saint Teresa of Calcutta, Coach Lou Holtz and Patrick Lencioni.

A service firm that helps companies win with customer experience and execute on acquisition, service, ARPU and retention strategies. • Build Organizational and Operational Excellence• Design and execute distribution models that scale including Freemium, Trial, In-product, Cross-sell, Up-sell, Channels and Direct Inside and Outside Sales • Make customer service the sustainable competitive advantage for the business and become a profit center• Build the power of a network for the sales organization that drives exponential growth and scale• Integrate marketing, sales and service programs to lower costs of acquisition and service and increase LTV• Optimize pricing, bundling and packaging strategies that benefit customers and drive ARPU • Execute on retention and win-back programs that create advocates for the business • Bring action from Voice of Customer and market insights to the product road-map that are embraced throughout the organization

Loopia Group is the largest hosting company in the Nordics and Central Eastern Europe.

Brought in as interim CCO during a CEO transition with global sales, customer success, and technical support responsibilities. Key achievements of teams included:• The sales and solution engineering teams achieved 129% of the 1st quarter goal.• Defined a new structure to increase sales efficiency by 40-60%. • Designed a new compensation model to pay 100% on realized revenue, lower cost of sales to revenue for the business and increase compensation for solid performers. • The customer success and solution architect teams accomplished the highest NRR in the last six quarters for top accounts and plans to drive double expansion from the CSM role in new revenue for the current year.• Support team accomplishments included 97% SLO and 4.5 CSAT scores (Lickert scale 1 to 5) while driving 50% YoY increase in subscription support and achieving 1.5X increase in productivity by 4th quarter with the introduction of AI.

Served as advisor and coach for Chief Revenue Officer.

Fastest-growing and largest mortgage marketplace lender to reach $2 Billion in loans. The largest lender in the US serving the fix and flip industry. Revenue growth YoY of over 150% to $36MM ARR with reducing cost of new sales for direct channel by 44% and cost of new sales broker channel by 28% in addition to lowering cost of loan processing by 19% and cost of underwriting by 23%. Improved quality of loans for investor takeout from 94% to 99.99% resulting in over tens of millions saved from balance sheet exposure while increasing funnel pull-through of loan applications by over 30%.

IO U.S. operations acquired by Iron Mountain (NYSE: IRM) for $1.4 billion.IO UK operations acquired by Equinix (NASDAQ: EQIX)

IO was one of the largest privately held colocation services and data center solutions provider in the world. Responsibilities included go-to-market and performance of the Managing Directors of North America, UK and Singapore; global marketing; product management; human resources; business operations and analytics to drive $186 million in annual revenue. Team achieved 81% YOY increase in new monthly recurring revenue while reducing sales and marketing expenses by 42% and attaining 102% of 2015 revenue plan.

A service firm that helps companies win with customer experience and execute on acquisition, service, ARPU and retention strategies. • Design and execute distribution models that scale including Freemium, Trial, In-product, Cross-sell, Up-sell, Channels and Direct Inside and Outside Sales • Make customer service the sustainable competitive advantage for the business and become a profit center• Build the power of a network for the sales organization that drives exponential growth and scale• Integrate marketing, sales and service programs to lower costs of acquisition and service and increase LTV• Optimize pricing, bundling and packaging strategies that benefit customers and drive ARPU • Execute on retention and win-back programs that create advocates for the business • Bring action from Voice of Customer and market insights to the product road-map that are embraced throughout the organization • Build Organizational and Operational Excellence

Responsible for 360 degree customer experience including sales, professional services, customer marketing, technical support and customer segmentation strategies.P&L responsibility for operation with $601 million annual sales, $105 million in YOY growth and 250% improvement in net profit margin for sales and service organization with over 2,100 employees.Sales from outbound campaigns increased 45% YOY. Sales per employee increased 31% for over 1,600 inbound sales and service professionals. Customer Care Center achieved world class Net Promoter score.

Acquired by Reardon Commerce for over 12x of initial funding. Created a national sales organization for a leader in social commerce.In addition to HomeRun channel, was responsible for acquiring local and national merchants for FaceBook, Google, JPMorgan Chase, American Express and AT&T programs.Defined new sales model, product definition and value proposition to achieve industry leading performance with lowering cost of acquisition by 65%, improving margins by 54% and achieving 92% retention.

Built a National Sales Center for the world leader in portable storage solutions that included hiring 111 employees in first six months to drive $100 million ARR. Redesigned recruiting strategies, training programs, CRM systems, compensation plans, management structure and introduced new payment methods.Improved historic performance of sales role by 47%, lowered cost of sale by 29%, increased pricing levels 8% and achieved 10% higher attach on ancillary services.Reduced employee turnover for sales and service roles by over 50%.

Responsibilities included go-to-market sales and support strategies for both organic and new acquisition product offerings for Intuit Grow Your Business Division.Sales and service leader for QuickBooks Online, achieving 20% increase in conversion, 38% improvement in performance measures and 50% YOY increase in revenue. Defined new sales and service model for International Market.Presented best practice assessment on support model for QuickBooks Enterprise Suite.

Acquired by Intuit. Responsible for customer strategies including sales and support. This included life cycle management, segmentation strategies, pricing, recruiting, compensation models, training and development and P&L responsibility.Restructured sales and service model to support reducing cost of acquistion by 78%, increasing subscribers by 40% YOY and driving 90% growth YOY in sales.Customer Service Organization transformed from cost center to profit center with achieving best in industry Net Promoter score. Expanded operation to Denver, CO that grew to over 300 employees.

Responsible for Sales, Customer Service, Reseller Channels, Office of the President, Human Resources, Recruiting, Professional Development, CRM Division, Corporate Quality Assurance, Facilities and Security. P&L Responsibility for 365x24 customer care operation with 107% CAGR in sales over 4 years. Customer care operation transformed from a cost center to profit center with $130 million in annual sales and achieving best in class CSAT of 92%.

Acquired by Compaq Computer. NeoPlanet was one of the most popular web browers. The company shifted into Marketing Relationship Management software targeted to the Fortune 1000 market.

An international marketing consulting organization specializing in launching global high-tech start-up companies.Clients of company included Netscape, WashingtonPost.com, Intuit, Mobility Electronics and Millionaire.com.

Research and analysis resulted in realigning the distribution model for Security Life of Denver.Defined a new methodology of performance management for U.S. sales channels. Selected by senior leadership as the Project Leader for Mckinsey study on financial service industry in North America.