Bob Olson Email & Phone Number

Scottsdale, AZ, US

Tel - Aviv, IL

• A world leader in sports and human performance training powered by data, individualized programing and best in class trainers. Best Top 50 Golf Trainer in America by Golf DigestOver 7,000 active clients including:
• Three client athletes ranked number one in the world.
• Major League Baseball MVP
• NCAA National Champion Team
• 69 PGA and LPGA wins including 4 majors
• 150+ College Athletic Scholarships

Steubenville, OH, US

• Top 10% of America's Top Colleges by Forbes magazine.
• Ranked in the top tier of midwest universities by U.S. News & World Report since 1998.
• 87% first year retention rate and 72% graduation rate with 30% growth in graduates in last three years.
• Largest undergraduate Theology program in U.S. and over 700 FUS alumni have become ordained priests.
• 45 undergraduate degrees, 12 graduate programs and 17 online programs.
• New academic programs include cybersecurity; software engineering; mechanical engineering; biochemistry; entrepreneurship; criminal justice and master's in Catholic studies.

• A service firm that helps companies win with customer experience and execute on acquisition, service, ARPU and retention strategies.
• Build Organizational and Operational Excellence
• Design and execute distribution models that scale including Freemium, Trial, In-product, Cross-sell, Up-sell, Channels and Direct Inside and Outside Sales
• Make customer service the sustainable competitive advantage for the business and become a profit center
• Build the power of a network for the sales organization that drives exponential growth and scale
• Integrate marketing, sales and service programs to lower costs of acquisition and service and increase LTV

San Francisco, California, US

Oakland, California, US

Stockholm, Stockholm County, SE

Loopia Group is the largest hosting company in the Nordics and Central Eastern Europe.

San Francisco, US

New York, NY, US

• Brought in as interim CCO during a CEO transition with global sales, customer success, and technical support responsibilities. Key achievements of teams included:
• The sales and solution engineering teams achieved 129% of the 1st quarter goal.
• Defined a new structure to increase sales efficiency by 40-60%.
• Designed a new compensation model to pay 100% on realized revenue, lower cost of sales to revenue for the business and increase compensation for solid performers.
• The customer success and solution architect teams accomplished the highest NRR in the last six quarters for top accounts and plans to drive double expansion from the CSM role in new revenue for the current year.
• Support team accomplishments included 97% SLO and 4.5 CSAT scores (Lickert scale 1 to 5) while driving 50% YoY increase in subscription support and achieving 1.5X increase in productivity by 4th quarter with the.

New York, NY, US

Served as advisor and coach for Chief Revenue Officer.

San Francisco, California, US

Culver City, California, US

San Mateo, California, US

San Francisco, California, US

San Francisco, California, US

Fastest-growing and largest mortgage marketplace lender to reach $2 Billion in loans. The largest lender in the US serving the fix and flip industry. Revenue growth YoY of over 150% to $36MM ARR with reducing cost of new sales for direct channel by 44% and cost of new sales broker channel by 28% in addition to lowering cost of loan processing by 19% and.

Phoenix, AZ, US

IO U.S. operations acquired by Iron Mountain (NYSE: IRM) for $1.4 billion.IO UK operations acquired by Equinix (NASDAQ: EQIX)

Phoenix, AZ, US

IO was one of the largest privately held colocation services and data center solutions provider in the world. Responsibilities included go-to-market and performance of the Managing Directors of North America, UK and Singapore; global marketing; product management; human resources; business operations and analytics to drive $186 million in annual revenue..

San Francisco, CA, US

• A service firm that helps companies win with customer experience and execute on acquisition, service, ARPU and retention strategies.
• Design and execute distribution models that scale including Freemium, Trial, In-product, Cross-sell, Up-sell, Channels and Direct Inside and Outside Sales
• Make customer service the sustainable competitive advantage for the business and become a profit center
• Build the power of a network for the sales organization that drives exponential growth and scale
• Integrate marketing, sales and service programs to lower costs of acquisition and service and increase LTV
• Optimize pricing, bundling and packaging strategies that benefit customers and drive ARPU

Responsible for 360 degree customer experience including sales, professional services, customer marketing, technical support and customer segmentation strategies.P&L responsibility for operation with $601 million annual sales, $105 million in YOY growth and 250% improvement in net profit margin for sales and service organization with over 2,100.

Menlo Park, CA, US

San Francisco, CA, US

Acquired by Reardon Commerce for over 12x of initial funding. Created a national sales organization for a leader in social commerce.In addition to HomeRun channel, was responsible for acquiring local and national merchants for FaceBook, Google, JPMorgan Chase, American Express and AT&T programs.Defined new sales model, product definition and value.

Built a National Sales Center for the world leader in portable storage solutions that included hiring 111 employees in first six months to drive $100 million ARR. Redesigned recruiting strategies, training programs, CRM systems, compensation plans, management structure and introduced new payment methods.Improved historic performance of sales role by 47%.

Responsibilities included go-to-market sales and support strategies for both organic and new acquisition product offerings for Intuit Grow Your Business Division.Sales and service leader for QuickBooks Online, achieving 20% increase in conversion, 38% improvement in performance measures and 50% YOY increase in revenue. Defined new sales and service model.

Tempe, Arizona, US

Acquired by Intuit. Responsible for customer strategies including sales and support. This included life cycle management, segmentation strategies, pricing, recruiting, compensation models, training and development and P&L responsibility.Restructured sales and service model to support reducing cost of acquistion by 78%, increasing subscribers by 40% YOY and.

Tempe, AZ, US

Responsible for Sales, Customer Service, Reseller Channels, Office of the President, Human Resources, Recruiting, Professional Development, CRM Division, Corporate Quality Assurance, Facilities and Security. P&L Responsibility for 365x24 customer care operation with 107% CAGR in sales over 4 years. Customer care operation transformed from a cost center to.

Tempe, Arizona, US

Acquired by Compaq Computer. NeoPlanet was one of the most popular web browers. The company shifted into Marketing Relationship Management software targeted to the Fortune 1000 market.

An international marketing consulting organization specializing in launching global high-tech start-up companies.Clients of company included Netscape, WashingtonPost.com, Intuit, Mobility Electronics and Millionaire.com.

Amsterdam Zuidoost, NL

Research and analysis resulted in realigning the distribution model for Security Life of Denver.Defined a new methodology of performance management for U.S. sales channels. Selected by senior leadership as the Project Leader for Mckinsey study on financial service industry in North America.

Mba

Bachelor Of Science (Bs), Accounting