Bob Opperman Email & Phone Number

Grandview, Ohio, United States

As part of CCB Infrastructure Production Management team we are responsible for building, staging, deploying, uploading, configuring, application monitoring, job scheduling, file transfers, incident & problem management, outage management and account management for a suite of Enterprise applications as well third party vendor applications.• Providing support for Consumer & Community Banking business applications in building, staging, and deploying code promotion, job scheduling, and file transfers for distributed platforms using various software tools like SVN, GIT, Bitbucket, Fast ARM/AIM, Jules, Jenkins, UNIX/Windows, Connection Manager, Putty, WinSCP, SFTP/FTP, Control-M 9, ITPAM. • Following all Production Management procedures and processes, review all ITSM changes that are submitted to determine that all requirements have been met and is correct to deploy.• Acknowledge, troubleshoot and document pertinent information for incidents while providing detailed information to management and team members.• Performing implementation steps as prescribed in document for upgrades, installations, outages.• Develop proactive processes to alert/eliminate issues before they escalate in business impact identify areas where efficiencies can be gained using the proactive approach of metrics analysis.• Monitoring of production activities/processes to ensure timely and efficient reporting, tracking, follow-up and communicate any issues to internal and external clients, technical resources and executives.• Good working knowledge of enterprise tools like Mytechub, Symphony, TAS, GAT, Clarity, Outlook.

Columbus, Ohio, United States

• Daily troubleshooting of hardware, software in a Microsoft network environment.• Create new user and pc accounts using Active Directory.• Build new computers for end users and charge back cost of time and equipment to group.• End users do not have admin rights to their computers. I was responsible for any computer change, software install, or printer add, or any other change that needs system admin rights. We did all this remotely using DameWare.• Work with third party vendors in order to get issues resolved in a timely manner• Mentored new staff coming on board.• Created new onboarding documentation for new employees.

Dublin, Ohio, United States

• Daily troubleshoot desktops and laptops for hardware and software failures and resolve in a timely manner.• Troubleshoot network printers for connectivity and queue errors, resolve issues in timely manner.• Create and maintain printer queues on the print server, also updated DNS servers to match new entry.• Troubleshoot software and network issues for internal and work at home staff using IBM Ayudame.• Activate and maintain network connection to cubicles by using CAT6 cable between the cube hub and the network switches in the network closets.• Create and maintain new computer and MS Exchange accounts on the domain using active directory• 1st line of support for all needs of the CEO, and Sr. executive staff including on call style support• Support for all Sr. Executive meetings on and off site. • Tested, configured, and deployed all new electronic devices for Sr. Executive staff.• Created image and supported companywide rollout of Windows7• Consolidated 6 company computer images into one, this created a 50% decrease in time it took to build the pc and deliver to end user• Maintaining this one company computer image that works on all company hardware platforms created a 60% saving in time updating a single image every quarter instead of several images.• Built and maintained Ghost imaging servers for several remote locations using server 2003 and ghost imaging suite.• Accepted feedback from end users about latest image and used data to make the next update better. • Responsible for the development of one Customer Conference pc image that was used across several hardware platforms in pre/post conference training. Install of IBM/Sterling software on rented hardware, setup in classroom style sessions• Communicate with Project lead in order to resolve conflicts during event• Created a locked down web browsing station image for guests to check webmail between sessions