Bob Osterman Email & Phone Number

Fort Lauderdale, Fl, Us

Senior Prepaid Relationship Manager. November 2021- PresentRelationship Manager. March 2015 - November 2021As the owner of the Client's account, duties include submitting custom development projects and coordinating with internal teams to prioritize tasks, conduct business review meetings, send monthly SLA reports, and communicate upcoming product roadmap initiatives as well as serve as an escalation point for any servicing issues.Client Relations Manager. Team Lead. February 2014 - March 2015Tasked with building relationships, processes and new implementation procedures for all Sponsor Banks and this task earned me the FIS Q414 MVP award. Other duties included mentoring of team members, assisting Management in project and prioritization tasks as well as standard Client Services Manager functions.Client Services Manager. November 2012 - February 2014Served as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, and the overall management of the client relationship. Additionally Identified areas where continuous improvement could be applied.

Managed National level accounts with sales volume ranging from $40 million to over $1 billion. Clients were across all industries including Travel & Entertainment (Restaurants, Car Rental, Hotels, Tour Companies), eCommerce/Card Not Present, and Retail. Focus on retention of accounts, renegotiations of accounts, as well as cross selling First Data’s suite of products. Received numerous awards during my tenure including President's Club recognition.