Bob Ostrowski Email & Phone Number

Application Services - Responsible for leading application support team for legacy volume Sales Reporting systems. -Led support of Sales Reporting systems focusing on team leadership and client satisfaction.-Developed and successfully tested plan for disaster recovery.-Sarbanes Oxley expertise testing various application systems, ensuring compliance. -Led transition to Clearquest change management system for all of Application Sales Systems-Subject matter expert for Foodservice Sales Reporting performance issues, working with other applications, database and technical support analyzing issues and developing, testing and implementing solutions.-Identified and implemented process improvements for legacy Sales Reporting systems seamlessly.-Led multi-application effort to upgrade and migrate Foodservice servers to Windows 2003, reducing processing time and maximizing up-time.-Met regularly with Foodservice clients to discuss and prioritize reporting issues and small enhancements, resolving all within agreed dates.

Foodservice Systems - Responsible for providing analysis, developing requirements, logical and physical designs, work plans and timelines and implementing systems for the Food Service division. - Improved accuracy by implementing changes to Foodservice Sales Reporting adding profit weighted tonnage measurements to executive daily tracker reports and over 100 daily pivot table reports. - Developed a common reporting system supporting corporate Foodservice Sales Operations and over 200 Field Sales representatives. -Led effort to integrate Nabisco redistributor data into the Kraft redistributor system, consolidating reporting data. -Managed and mentored summer intern, enabling the implementation of the Subway extract on schedule and within budget. -Lead the analysis and design for extract process team of the Foodservice Trade system, facilitating trade consolidations.

Responsible for management of the Customer Service/EDI Y2K project.-Managed the complex Customer Service/EDI Y2K project involving the critical EDI orders and invoices including: conversion of the existing CS EDI system to Y2K compliance, meeting requirements for the new order management project and conversion of CS EDI systems to corporate Master Files.-Aided in the development of other staff members for technical, business and general systems knowledge, improving productivity. -Improved documentation, rerun procedures and error processing, providing an audit trail, aiding in problem analysis and resolution

Responsible for development and support of corporate transportation systems. -Project lead for development of a common freight accounting system; replacing three legacy accounting systems.-Lead for rollout of transportation system interface with warehouse system. -Lead staff member in effort to reduce freight payment errors. Identified and corrected issues by creating reports to aid in analysis and an auto recycle process to reprocess payment issues caused by time lags. These changes reduced payment errors by 10%.

Recruited for the Reengineering General Accounting Inter-company team to investigate systems solutions for an interim Kraft-wide inter-company system. -Provided analysis of issues related to inter-company transactions and interfaces with the general ledger.-Created electronic forms in Word and Excel, standardizing and streamlining inter-company transactions.

Business Analyst/Project Leader 1987–1994Programmer/Programmer Analyst 1981- 1986-Managed conversion of freight rating and payment from legacy to corporate transportation system-Reduced costs by leading development effort to merge Dairy and corporate tariff databases, resulting in cost savings by eliminating duplicate functions. -Trained Customer Service staff on Order Change system improving productivity.