Helping Citi's Services business focus on customers and simplify through clearly designed end-to-end processes and aligned technology, with embedded risk and controls, and an integrated data architecture.

Leader of a global team of technology product owners who collaborate with Corporate Trust and Loan Servicing (CLO/CDO) operations, client service, product and engineering teams (and their clients) to tackle the challenges associated with heavily manual, inefficient, costly and customer-insensitive business processes. Through the creation of business models that articulate current state issues & opportunities as a foundation for building more optimized and automated future states, high quality technology implementations result.

• Grew business 40% in first year, wildly exceeding $1M revenue target• Transformed retail business model with emphasis on in-store customer experience, enhanced marketing, medical & office outreach programs, and extreme customer service• Introduced new customer engagement model based on consultative selling

• Consulting services practice leader, directing a 140-person services organization serving the application architecture, technical architecture, design, development, implementation, support and operational needs of our clients• Leader of Gemini’s management consulting practice including our SharedVision Workshops, Gemini’s proprietary methodology for formal, structured, model-driven business analysis; responsible for its development, implementation, training, sales and execution• Design and construction of formal services project estimation models• Executive ultimately responsible for customer satisfaction• Team design & assembly• Executive level customer relationship management• Staff development• Project management best practices• Oversee the use of structured analysis & development methodologies throughout the system development life cycle for all projects• Manage the service quality of all of our consulting teams, including onshore and offshore (St. Petersburg, Russia & Chennai, India) delivery centers.• Team with our sales executives during the sales cycle to facilitate project estimation, proposal creation and deal closes.• Deliver key presentations to senior-level decision-makers to close major sales opportunities.• Major clients:o The New York Stock Exchangeo FINRAo National Football Leagueo National Basketball Associationo Major League Baseballo American International Groupo Guardian Life Insuranceo Prudential Insuranceo Jefferies & Co.o Warner Chilcotto Teach For Americao Wakeferno The CIT Group