Bob Ramsdell Email & Phone Number

Lisle, Illinois, United States

• Led NELLC’s safety program as chief safety officer for student, transit, and shuttle divisions, ensuring safety of passengers and employees and protecting company and stakeholders. Served as company liaison with.
• Reduced Fatality Weighted Index, measure of accident severity, by 97% between 2016 and 2022.
• Implemented DriveCam, a smart-camera system across over 21,000 vehicles, resulting in 89% reduction in DriveCam risk, 92% reduction in DriveCam collisions, 99% reduction in mobile device use, and 98% reduction in.
• Carried out development and implementation of new safety policies focusing on driver performance management, speed management, and driver evaluation across all of NELLC, resulting in 83% reduction in minutes speeding.
• Developed and implemented a Driver Safety Scorecard to help identify drivers in need of additional support, training, corrective action, or removal.
• Guided development and implementation of BusReport, cloud-based complaint management system across North American operations, enabling centralized visibility and tracking of complaints, and ensuring timely complaint.

Lisle, Illinois, United States

• Served as chief operating officer for student transportation division, leading operations at over 180 customer service centers operating 16,500 school buses to provide service to 550 school districts in 34 states and.
• Stabilized the operational leadership of our school bus division as we emerged from the COVID-19 shutdown.
• Led recovery efforts following COVID-19 shutdown, hiring and training over 1,500 new school bus drivers while serving in role.
• Secured customer rate increases for contracts renewing prior to the 2022/2023 school year.

Warrenville, Illinois, United States

• Oversaw daily operations of 105 customer service centers with over 7,000 employees providing student transportation services to 200 school districts in 14 states. Led all aspects of operation, including safety.
• Provided complete profit and loss responsibility for creating and delivering area budget.
• Responsible for customer retention and contract renewal, retaining over 95% of contracts.
• Successfully integrated 28 customer service center start-ups won through competitive bid or acquired through acquisition

Warrenville, Illinois, United States

Delivered strategic direction and leadership of company’s efforts in safety, driver recruiting, labor relations, and communications. Managed ten direct reports and 24 indirect reports, with responsibility for reducing accidents and injuries at 165 operating locations in North America, while maintaining compliance with state and federal laws governing.

Warrenville, IL

Senior Vice President, National Express 2006-2008Vice President, Safety, National Express 1999-2006Director of Safety, Durham Transportation 1997-1999Provided strategic direction and leadership for both companies’ safety programs. Partnered with executive leadership teams of both school bus and public transit division and all operating locations to reduce.

Santa Ana, California, United States

Led company’s safety and training efforts. Developed and implemented safety policies and procedures, training programs, safety incentive, and compliance programs to improve safety performance.

Master Of Business Administration (M.B.A.), Finance And Operations

Bachelor'S Degree, English Language And Literature, General