Bob Ramsdell Email & Phone Number

Lisle, Illinois, United States

Led NELLC’s safety program as chief safety officer for student, transit, and shuttle divisions, ensuring safety of passengers and employees and protecting company and stakeholders. Served as company liaison with National Transportation Safety Board (NTSB) during NTSB’s investigation. Developed and implemented company’s response and action plan to successfully address NTSB’s findings, resulting in “closed-acceptable action” response from NTSB. • Reduced Fatality Weighted Index, measure of accident severity, by 97% between 2016 and 2022.• Implemented DriveCam, a smart-camera system across over 21,000 vehicles, resulting in 89% reduction in DriveCam risk, 92% reduction in DriveCam collisions, 99% reduction in mobile device use, and 98% reduction in incidents of following distance of less than two seconds between 2017 and 2023. • Carried out development and implementation of new safety policies focusing on driver performance management, speed management, and driver evaluation across all of NELLC, resulting in 83% reduction in minutes speeding between 2017 and 2023.• Developed and implemented a Driver Safety Scorecard to help identify drivers in need of additional support, training, corrective action, or removal. • Guided development and implementation of BusReport, cloud-based complaint management system across North American operations, enabling centralized visibility and tracking of complaints, and ensuring timely complaint resolution. • Conducted implementation of enhanced child check oversight procedures that resulted in zero children left unattended between November 2021 and May of 2023.• Directed company’s response to COVID-19 pandemic, including developing and implementing Covid-19 prevention plans across all operating locations, enabling operations to provide service throughout pandemic.

Lisle, Illinois, United States

Served as chief operating officer for student transportation division, leading operations at over 180 customer service centers operating 16,500 school buses to provide service to 550 school districts in 34 states and three Canadian provinces. • Stabilized the operational leadership of our school bus division as we emerged from the COVID-19 shutdown.• Led recovery efforts following COVID-19 shutdown, hiring and training over 1,500 new school bus drivers while serving in role. • Secured customer rate increases for contracts renewing prior to the 2022/2023 school year.

Warrenville, Illinois, United States

Oversaw daily operations of 105 customer service centers with over 7,000 employees providing student transportation services to 200 school districts in 14 states. Led all aspects of operation, including safety, customer relations, driver recruiting and training, human resources, labor relations, vehicle maintenance, business retention, and new business development. • Provided complete profit and loss responsibility for creating and delivering area budget.• Responsible for customer retention and contract renewal, retaining over 95% of contracts. • Successfully integrated 28 customer service center start-ups won through competitive bid or acquired through acquisition

Warrenville, Illinois, United States

Delivered strategic direction and leadership of company’s efforts in safety, driver recruiting, labor relations, and communications. Managed ten direct reports and 24 indirect reports, with responsibility for reducing accidents and injuries at 165 operating locations in North America, while maintaining compliance with state and federal laws governing student transportation, ensuring all routes covered with safe, qualified drivers, and promoting efforts to work directly with employees without involvement of third parties.

Warrenville, Il

Senior Vice President, National Express 2006-2008Vice President, Safety, National Express 1999-2006Director of Safety, Durham Transportation 1997-1999Provided strategic direction and leadership for both companies’ safety programs. Partnered with executive leadership teams of both school bus and public transit division and all operating locations to reduce accidents and injuries. Developed and implemented safety policies and procedures, driver training programs, accident and injury reduction campaigns, and safety audit regimes.

Santa Ana, California, United States

Led company’s safety and training efforts. Developed and implemented safety policies and procedures, training programs, safety incentive, and compliance programs to improve safety performance.

Master Of Business Administration (M.B.A.), Finance And Operations

Bachelor'S Degree, English Language And Literature, General