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Bob Rhoads Email & Phone Number
Senior Solutions Engineer
at
NWN Corporation
1 work email found
@rhoadsclan.net
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Solutions Engineer
Location
Carmichael, California, United States
Company size
Who is Bob Rhoads? Overview
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Quick answer
Bob Rhoads is listed as Senior Solutions Engineer at NWN Corporation, a company with 1649 employees, based in Carmichael, California, United States. AeroLeads shows a work email signal at rhoadsclan.net and a matched LinkedIn profile for Bob Rhoads.
Bob Rhoads previously worked as Contact Center Manager at Dignity Health Medical Foundation and Senior Contact Center Consultant at Nwn Corporation. Bob Rhoads holds Bee (Basic Electricity And Electronics) from United States Navy.
Company email context
Email format at NWN Corporation
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{first}@rhoadsclan.net
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AeroLeads found 1 current-domain work email signal for Bob Rhoads. Compare company email patterns before reaching out.
Profile bio
About Bob Rhoads
Creative problem solver, experienced problem avoider.Experienced Leadership. Excellent presenter and public speaker.Cisco CUCM & UCCE planning, installation integration and administration.ITIL Support Modeling, Helpdesk Management, Issue Expedite/Escalation.Technical Troubleshooting Leadership. Verint, Calabrio, Nice, Call Recording and Workforce administration, integration and Planning.Advanced integrated reporting design, call flow analysis and automation.Excel VBA, SQL, HTML, SharePoint, Service Now, Grafana, Tableau, Prometheus.Skilled in process analysis, documentation, and optimization.
Listed skills include Voip, Cisco Technologies, Ip, Troubleshooting, and 27 others.
Current workplace
Bob Rhoads's current company
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Nwn Corporation
12 roles
Bob Rhoads work experience
A career timeline built from the work history available for this profile.
Sep 2019 - Present
Contact Center Manager
Provided Contact Center leadership for Patient Services Representatives taking patient calls for Greater Sacramento area. Negotiated SLA, Business Process and KPI with Clinic Managers. Provided reporting to support Success. Created Knowledge Management Program for Connection Center in ServiceNow. Provided consulting and Technical Leadership to Quality.
Apr 2018 - Sep 2019
Senior Contact Center Consultant
Gather business requirements, coordinate and consult business teams for new features and services.Support UCCE Call flows, Calabrio QM & WFM, Finesse, Cisco Call Manager, MS SQL.Support issue resolution (ITIL) and change management in Service now 1600 agent call center.Provided the Business team with Risk Assessment, Supported Technical Peer.
Jul 2017 - Apr 2018
Itsm Team, Application Analyst 4 (Ucce,Finesse,Calabrio Qm,Calabrio Wfm, Egain)
UCCE, Finesse, Calabrio, Egain application Development
Oct 2016 - Jul 2017
Enterprise Contact Center Support
○ Manage Sutter Health's Enterprise Contact Center Support Team. ○ Manage vendor relationships with key providers: AT&T, eGain, Calabrio, eGain, Presidio. ○ Provide issue resolution and technical leadership to cross functional teams. ○ Gather, Coordinate and Advise business teams for new features and services.○ Finesse application development, Java/XML.
Sep 2014 - Oct 2016
Sr It Project Manger / Sutter Health, Inc.
○ Project Manager for Enterprise organizational restructuring of Telecom Provisioning, Network Engineering, and Billing from regionally distributed to a centralized workforce. ○ Simultaneously maintained two projects with budgets totaling near $4M. ○ Supported creation of centralized processes and negotiated SLA’s with regions.○ Provided Detailed Project.
Jun 2012 - Sep 2014
Sr It Project Manger / Health Net, Inc.
○ Senior Project manager for Enterprise solution for Avaya Voice Portal and Contact Center supporting 5,000 end users. ○ VoIP refresh Senior Project Manager. Cisco CM and AT&T MPLS technology upgrade for 13 sites with 10,000 endpoints. ○ Contact was put on indefinite hold due to budgeting priorities and turn in economy.
Apr 2012 - Jun 2012
At&T 4G Transport Project Manager,
○ Managed and tracked implementation of access T1’s to remote cell sites to facilitate 4G launch.○ 1679 sites (average of 4 t1s per site). Project was 95% complete in 5 months. ○ Inherited project in progress and was on month behind. Was able to increase productivity and streamline process to get project back “on track” in 3 months. ○ Provided technical.
Jan 2011 - Jul 2011
Enterprise Project Manager
Managed large implementations of Avaya Enterprise solutions. Turnkey solutions included Mitel, ECAS, CMS, Voice portal, Newfound, Nice, Cisco, Acme Packets and Juniper.Provided technical support to multiple teams on enterprise converged network Avaya, Cisco and Juniper solutions for VOIP and SIP installations.Managed Pebble Beach Resort 100% new system.
Jan 2008 - Jun 2010
Avaya Project Manager
Managed implementations of Avaya products from project plan through product delivery. Coordinated project details with outside vendors. Led information-gathering calls to plan and facilitate complex product installations. Created implementation schedules, communication plans, and led technical and weekly team meetings to ensure smooth installations and.
Jun 2006 - Feb 2008
Large Project Provisioning Manager
Managed and tracked large implementation projects for AT&T’s largest customers. Created and maintained project and implementation plans. Coordinated all aspects of service delivery teams, city operations throughout the U.S., account teams, provisioning centers, and Incumbent Local Exchange Companies (ILEC). Managed simultaneous large projects with complex.
Aug 1999 - Apr 2006
2 education records
Bob Rhoads education
Bee (Basic Electricity And Electronics)
United States Navy
As, Computer Technology / Electronics
Heald College-Roseville
FAQ
Frequently asked questions about Bob Rhoads
Quick answers generated from the profile data available on this page.
What company does Bob Rhoads work for?
Bob Rhoads works for NWN Corporation.
What is Bob Rhoads's role at NWN Corporation?
Bob Rhoads is listed as Senior Solutions Engineer at NWN Corporation.
What is Bob Rhoads's email address?
AeroLeads has found 1 work email signal at @rhoadsclan.net for Bob Rhoads at NWN Corporation.
Where is Bob Rhoads based?
Bob Rhoads is based in Carmichael, California, United States while working with NWN Corporation.
What companies has Bob Rhoads worked for?
Bob Rhoads has worked for Nwn Corporation, Dignity Health Medical Foundation, Sutter Health, Randstad, and Vinculums Services, Inc..
How can I contact Bob Rhoads?
You can use AeroLeads to view verified contact signals for Bob Rhoads at NWN Corporation, including work email, phone, and LinkedIn data when available.
What schools did Bob Rhoads attend?
Bob Rhoads holds Bee (Basic Electricity And Electronics) from United States Navy.
What skills is Bob Rhoads known for?
Bob Rhoads is listed with skills including Voip, Cisco Technologies, Ip, Troubleshooting, Avaya, Networking, Integration, and Mpls.
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