Bob Richard Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru Area, India

Working as a senior business analyst in Novozymes South Asia Pvt Ltd from past 4.3 yrs. I have experience on working with applications like MSCRM 2011, Pros pricing tool V6.25, SharePoint 2010, 2013 and partially O365.My primary responsibility is to perform the Functional analysis/task as a BA and constantly working with line of business to understand and incorporate their business requirements in the standard requirement specification documents and get a sign off from the business.The secondary responsibility is Test Manager where the application is made ready for UAT to testers and later for UX testing and sign off from the line of business.Projects:Currently executing: 1) Complex site migration from SharePoint 2007 - 2010 2) Lotus Notes V6.5 data migration to SharePoint 20133) SharePoint 2016 evaluation and testingExecuted:1) Pros pricing suite upgrade from V6.19 to 6.252) MSCRM upgrade from 4.0 to 2011Technologies hands-on:1) MSCRM 20112) MS SQL 20143) Team Foundation Server (TFS)4) SharePoint 2010/13/O365Certifications:1) ITIL2) MSCRM 2011 Customization and Configuration

Bangaon Area, India

Providing support for custom built Salesforce application specific to both internal and partner users.Migration of data from Siebel to SFDC. Managing the visibility, access, new user provisioning, chatter access provisioning, online chat support, phone/email support to the end users.Area maintained: Accounts, Opportunity, Leads, Chatter, Managing SFDC app licenses, Role/Profile, Uploads.

Bangalore

Salesforce, MSCRM Dynamics and Unix Admin.

Management Creation, modification and deletion of the user accounts and assigning permissions to them. Disk Management Configuring new disks, creating file systems and mounting, file system maintenance and repair, setting up crontab, and at jobs,. NIS & NFS Working with NFS using AutoFS. Backup Management Performing Backup and Recovery of Solaris UFS file system Remote Connections Logging to remote systems, executing commands and transferring files between systems. Monitoring Monitoring System Performance of Virtual memory, System events, Swapping, Disk utilization, and CPU. Volume Management Implementation & Managing of RAID levels like 0, 1, 0+1, 5 using SVM. Creating, Resizing, Restarting, Recovering, and Removing the Volumes. Salesforce Salesforce administrator, Customizing Salesforce, Support for Salesforce clients. Linux Restarting servers, Adding user, Assigning roles for the new users, Checking Cron Jobs and backups.; Description : Working as Salesforce Administrator and Linux Admin. Meeting clients on the regular basis with regards to Salesforce queries and monitoring server on daily basis.

Description : Experience in retail store as a Café Team Lead in consumable hard and Soft line products. Track record of consistently meeting and exceeding customer expectations and company goals.

Auckland, Newzealand

Experience in retail store as cashier.

Description : Maintaining the integrity of systems and Network. Installing, Configuring systems and troubleshooting hardware problems. Attending Hardware, network and applications problems. Taking precautions to avoid the problems by scheduled preventive maintenance. Taking backup Critical data. Maintaining the account of individual system configuration, OS and list of applications. Preparing monthly report on system downtime, Problems with reason and solution for hardware and software changes.

Education record

B, Tech

Board of Intermediate

National Diploma, Computing Level-7