Bob Routhier Email & Phone Number

Fairfield, Ct, Us

Torrington, Connecticut, Us

Project Manager/Salesforce.com Administrator designing and integrating technology solutions for Salesforce.com development, enhancements and integrations for internal Case Management Teams and Community/Partner implementations.

Norwalk, Ct, Us

- Consult with business owners and executive teams across all departments- Manage implementation and integration projects for Salesforce.com - Design and customize Salesforce.com to meet business requirements- Design custom reporting and dashboards for increased visibility across users and departments- Improve user adoption rates and ROI on company investments in Salesforce.com CRM

- Regional development of sales organization for SMS Text Mobile and Interactive Marketing.- Lead business, product and website development for sales and client side interface.- Sourced business partners for private label sales applications powered by Harness Mobile.

- Developed sales and distribution channels for niche golf training aid product.- Created business model for national independent distributor network opening 30 sales points.- Worked directly with senior management to develop marketing message, sales protocols and reporting.- Start-up type environment requiring multitasking flexibility. Contract position.

- Outside sales and marketing for Openlane's online wholesale auto auction.- Tasked with the lead for testing new technology in the field and assess its operational benefits, added value and further integration into the sales process. - Unprecedented spike in gas prices drove significant changes for both online and retail service providers serving the auto industry.

New York, Ny, Us

- Recruited to join a top producing team as a mortgage originator in the Fairfield, CT office. - Sourced business through outside sales, business development and relationship building - Successfully completed training programs that enabled sourcing and originating home loans.- Deterioration of industry led to significant downsizing.

- Launched Smart Card technology in the laundry services retail space to create market differentiation and improved reporting functionality.- Defined and managed all aspects of operations for both front and back end for multi-unit, retail facilities with multiple revenue streams.- Handled all HR functions including hiring, training, reviews and promotions, scheduling and payroll.- Developed best practices for customer service, daily processes and accountability. - Created merchandising and marketing plans- Increased anchor store revenues 30% year one- Grew company revenues by 300% opening multiple facilities

Norwalk, Ct, Us

- Product Manager for the Auto Services Group, leading 5 sales teams for national coverage.- Early stages focused on sales and call center improvements.- Later stages focused on product improvements, business development, website overhaul to improve conversion rates and sourcing strategic partners.- Lead the business unit in reorganizing product proposition and associated webpath to increase sales conversion rates 40%- Created innovative marketing and technology to improve pull through rates, closing ratios and overall customer satisfaction.- Identified product improvements, potential third party suppliers and negotiated contracts for lead generation and revenue sharing programs with new partners increasing revenues 30%.

- Managed Certified Pre-Owned department and sales processes for midsize auto dealer.- Multi tasker acting as auction buyer, onsite appraiser, Finance and Insurance manager, retail and wholesale sales, advertising and promotions.- Worked with local morning show radio personality doing a live monthly radio broadcast.- Consistent high volume producer with exceptional 99% Customer Satisfaction Index