Bob Samonte Email & Phone Number

Implement MDM IOS security on all mobile devices to include iPhones and iPads through Mosyle.

Managed implementation from analog to digital phone to include managing hunt groups and other required programming. Also rolled out wireless solutions to include MDM security.

Taunton, Ma

Oversee the daily maintenance and development of the hfotusa.org website to include SEO standard - Migrated all website content from Luminate Online to Net Community Grow, two different CMS platforms- Website migration included the conformation of webpages to a new layout, set-up an eStore to include adding products, shipping information, and the configuration of new forms to include logical and donation based- Managed website migration to include documenting requirements, coordinating user acceptance testing and issues resolution with the vendor partner- Prepare html code for email marketing to include newsletters and informational messages - Perform graphic design tasks to create web banners and slideshows to be featured on marketing campaigns- Administer profiles for website users and configure fields to CRM functionality of the main database - Configure, prepare and analyze Google Analytics’ metrics with the goal of increasing web traffic and minimizing bounce rates- Manage daily work requests from business units and troubleshoot productions issues that may surface- Analyze existing processes and employ online solutions to increase efficiency- Utilize online applications on the website to include social media and video solutions

Taunton, Massachusetts, United States

- Manage MDM (Mobile Device Management) implementation for 55 devices- Managed implementation of telephone system from analog to Comcast's Digital Business Voice Edge to include configuring hunt groups and ongoing maintenance - Manage implementation and ongoing support for the KnowBe4 Training platform to include user profile management- Implemented the following applications to include customizations and training end users: Docusign, Basecamp, Right Signature, Sharefile, Sharepoint Intranet site, etc.

Boston, Ma

- Experienced maintaining websites utilizing TeamSite and Ektron - Created new microsites based on corporate brand guidelines- Created web banners in Adobe PhotoShop & Flash- Implemented Omniture & WebTrends to report on, troubleshoot & monitor website performance- Developed an efficient update & review process with stakeholders for online content management - Team up with vendors to implement mobile platform strategy & applications to increase visibility of new microsites- Maintained distribution list database in SilverPop targeted email communications - Uploaded video files in BrightCove & embed html code on website for online feature - Troubleshooted website technical issues related to performance & functionalities, & resolve those issues to completion- Created print & web ads utilizing Adobe Suite, & prepared surveys in Zoomerang - Instrumental in researching & implementing new applications to increase efficiency within the business unit

Boston, Ma

- Provided day-to-day technical support for a Customer Relationship Management system with 110 users in a networked & wireless environments to include internal & external wholesalers- Managed small project coordinating tasks with IT, other JH business units, & external vendors - Worked with IT team to implement enhancements by formulating designs, coding new fields & functionalities, & prepared test plans - Developed customizations by utilizing vendor tools in a Systems Development Life Cycle (SDLC) environment- Prepared detail specifications, design test strategies, & test plans for user acceptance, & system regression testing- Coordinated user acceptance testing, document test results, & resolve issues that surfaced during testing- Developed training tools for new users- Troubleshooted & debugged development & production problems across multiple environments, & implement software codes to resolve technical issue- Responsible for deploying software patches, estimating upgrades, & reconciliation of annual maintenance invoices - Analyzed software requirements to determine feasibility of design within time & cost constraints - Prepared detailed business requirements, & project plans independently as well as managed multiple projects/initiatives simultaneously- Prepared system documentation related to development & application change control as part of the development & maintenance process- Facilitated effective and efficient meetings with business partners, project teams, & other resources.

Greater Boston Area

- Managed team that was responsible for reconciliation of general ledger accounts- Assisted in the preparation of monthly G/L journal entries, internal and corporate reports; including financial audits by external accounting firm- Assisted with the control of general ledger balances and maintain detailed analyses by account- Prepared periodic reports & other tools to measure metrics in helping management make informed decisions

Accounting, Accounting, Finance, Computer Systems

High School