Bob Samson Email & Phone Number

Columbus, Ohio, United States

Home Lending Remediation and Correction Oversight – Data Oversight Analyst• Partnered with LOB SMEs and MIS analysts to ensure accuracy and completeness of case data reports• Volunteered to undertake new role as team resources changed• Worked with LOB partners to identify and document impacted files from total case populationObligation Compliance Governance – Intake Analyst• Ensured all Home Lending procedures are consistent with current legal and regulatory requirements• Developed capacity model to balance team workload among analysts• Created user tools to streamline analyst effort for numerous team processes and reports

Columbus, Ohio, United States

HAMP Quality Assurance • Consistently earned perfect scores in all measurable metrics for quality and productivity• Assisted team members in refining job aids for increased clarity and accuracy• Reviewed federal and investor requirements and reorganized exams for improved efficiency

Columbus, Ohio, United States

FNMA Investor Reporting Operations Support•Top-ranked FNMA Mega servicer for 26 out of 28 months between September 2012 and December 2014•Developed enhancements to Microsoft Access reporting validation database -Historic lows in rejected reporting -Substantial reduction in analyst processing time required to complete all cyclical reporting•Led project to review and improve all team processes and procedural documents

Columbus, Ohio, United States

Financial Services Business Support and Management Reporting• Maintained an inventory in excess of 2,500 procedures and supporting documents• Worked directly with employees of all levels to improve written procedures

Columbus, Ohio, United States

SCRA Remediation Project• Developed, coded and maintained Microsoft Excel calculation tool and corresponding procedure manual used by all project analysts to test automated refund calculation application• Led training classes covering exception processing for employees, Quality Assurance staff and contractors • Researched complex issues and made necessary adjustments to corresponding refund calculations

Columbus, Ohio, United States

Electronic Remittance • Experience in the operations environment demonstrating ability to consistently exceed productivity goals• Other competencies demonstrated: Auditing, process improvement, and use of Microsoft Office applications