Manage Enterprise Professional Services engineers. Architect Enterprise solutions, appoint appropriate resources, and ensure project completion while advocating client needs.System and Network Assessment, Design, and Implementation. System and Network troubleshooting and support. Project Management, scoping, and deliverables.Provided key leadership, management, and oversight: up to 7 highly technical resources supporting $4.5m project budgets annually*Streamlined professional services scoping and sales process, reduced non-billable efforts by 45%, developed templated approach, team mentoring, and project peer review which increased project estimates accuracy 80%*Revised project billing practice reducing G&A by 30%, increased customer and stakeholder satisfaction *Sourced SME contractors for enterprise solutions and projects, reduced overhead and increased margins by avg. 39% *Management, leadership, and mentoring directly resulted in reaching/exceeding department goals of 168% Q3 and 133% Q4 2019 for the professional services department*Senior Systems Engineer called on to build/troubleshoot/resolve high level technical solutions/incidents/problems *Led/participated in enterprise incident response requiring total domain services migration/restoration, moderate impact to business but was able to restore and improve full services in a 2 day effort *Directed engineering team; enterprise incident response business restoration of total system loss via ransomware, primary resource for security measure implementation and directory service restore/rebuild, directed O365 email migration, and production application cloud restore *Provided consultation to enterprise customers for Business Continuity Planning, Disaster Recovery Planning, in relation to Recovery Time Objectives*Primary consultant for directory services and group policy assessment, migration, and upgrades

System and Network Assessment, Design, and Implementation. System and Network troubleshooting and support. Project Management, scoping, and deliverables.

Team/Project Manager/Engineer responsible for assessing, architecting, building, and migrating small/medium businesses to best practice solutions •Managed 20+ small and medium businesses completing 7 infrastructure rebuild/migrations and over 60 small/medium projects supporting client/stakeholder business/budgetary objectives; developed 5-7 yr. hardware capitol lifecycle and IT Roadmap

Primary Network, Systems, and Server Administrator for six Managed Information Technology Services (MITS) clients: Active Directory management (Schema, GPO, DNS, DHCP), Network maintenance and reconfiguration (Cisco ASA, Switches, Wireless AP), VMware (ESXi) infrastructure design and implementation, Information Security, End User support (trouble tickets), Disaster Recovery, Mal-ware removal, Exchange 03-13 management, Barracuda Mail and Web Filters, ShoreTel, iSCSI SANs, and patch management.Position Highlights: Not all inclusive. •Designed, and configured virtual infrastructure for a State Bank in Montana.•Designed, and configured virtual infrastructure for National Fundraising Organization in Spokane WA•Designed, and configured virtual infrastructure for a Consumer Reporting Agency in Spokane WA.: •Installed and configured the virtual infrastructure for a four star Hotel in Spokane, WA.

Tier one end user support for all Spokane bank branches avg. of 150 tickets closed per week

Duties included but were not limited to:•Provided Tier 1 and 2 support for 95+ Customers, responsible for managing daily backups, troubleshooting and resolving failures•Resolved customer questions and concerns effectively, efficiently, and in a timely manner •Maintained internal hardware, application, and technical assets•Provided COLO remote hand support for network and hardware resolution in TierPoint Data Center

Duties included but were not limited to:• Build, install, diagnose, test, support, and maintain over 400 office and production workstations, laptops, and thin clients running 32 and 64 bit Windows™ 98, 2K, XP, Vista, Windows 7, MAC™ OSX• Help desk support for various software including Huntwood ProCenter, Huntwood Bid Package, and 2020 Design• Remote support for all users and customers with RDP, GoToAssist, and NetSupport Manager• Perform installation of cables (Power, CAT5/6, Fiber, and CATV), computer stations, plugs, Wireless Access Points, Switches, 110 punch-down blocks and related communication equipment• Configure and maintain desktop systems, printers, and other peripherals• Maintain, test and configure bar code scanners• Diagnose and correct problems with computers and communication hardware and software• Provide specialized technical assistance to system users• Maintain software, hardware, and license inventory with Total Network Inventory 2 and NetSupport Manager• Create, update, and delete user profiles in a Windows 2003/2008 controlled Domain• Reset user passwords/Accounts in Microsoft Active Directory 2003/2008• Maintain network topology diagrams and documentation (Visio Pro 2010, Excel)• Conduct training for Barracuda Message Archiver, Windows Office 2003, 2007, 2010 for 60 plus office employees• Configure, test, and maintain VPN connections (Cisco VPN Client and Cisco AnyConnect), Terminal Services, and RPC over HTTP for Outlook 2003/2007/2010• Maintain, troubleshoot, and repair proprietary software, hardware, and backups for over 12 production machines

•Master Instructor, SERE Specialist (Survival, Evasion, Resistance, and Escape) providing critical oversight for 14 Trainers and 100+ Instructors during classroom and field training operations during year round high risk of capture and air crew training •Supervised 23 Airmen and 4 contractors as Operations Non-commissioned Officer in Charge during Field Deployments, responsible for $2m+ military assets and personnel receiving numerous commendations for mission support accomplishments•Distinguished Graduate AND Academic Achievement Award, Airman Leadership School, USAF Jul 3rd 2002•Full list of Military awards, Achievements, and DD-214 available upon request