• Lead the implementation of OKR methods and tools including software for enterprise alignment, priority setting, measurement, best practice communications and mitigation planning.• Lead and promote a culture of high performance, lean and continuous improvement that values learning with a commitment to quality.• Manage, build and lead a team focused on delivering modern business processes and capabilities.• Partner with business leaders to drive greater financial and operational performance through improvements to current state business operations and through longer-term redesign of how business value is delivered.

Director – Process Reengineering Center of Excellence - Fannie Mae, Washington, DCSeptember 2020 – PresentUtilize the team based Lean Six Sigma, Design Thinking, and Agile methodologies and automation tools to improve performance by streamlining processes, eliminating non-value add steps, and reducing/eliminating defect rates throughout • Leverage cross-functional team of automation, architecture, and Lean professionals to develop and deliver meaningful improvements to our customers.• Facilitate Division-wide ideation and solutioning sessions.• Provide Training, materials, advisory services, and self-help templates to speed teams continuous improvement journeys.

Work with teams to accelerate their Lean Journey through Coaching, Co-owning Problem Solving, Developing and managing their OKRs, providing impactful training on Lean Management Tools and disciplines, Lean Management practices in Agile environments, Change Management methods and coaching, and the intersections of Design Thinking and Lean.

Lead teams to creativity and efficiently complete projects to improve customer satisfaction by speeding and simplify processes, reducing expense, and driving quality improvements. Coach and manage OKR creation, management, and visual management. Work with teams to use innovation and Design Thinking tools to help create new processes and products. • Serve as both Project Executor and Project Portfolio Manager for projects that span the Enterprise.• Utilized OKR methodologies, Design Thinking and Agile Scrum to implement strategy visualization tool encompassing key metrics and their monthly performance.• Serve as Agile Product Owner on all sprints for Strategy Depiction Tool.• Utilize the team-based Design Thinking, Agile, and Lean Six Sigma methodologies to improve performance by streamlining processes, eliminating non-value add steps, and reducing/eliminating defect rates throughout the Enterprise.• Utilized Design Thinking to create new employee onboarding program and document customer journeys.• Institute and deliver training on process improvement principles such as: Lean, Voice of the Customer principles and data collection, Metrics Creation and Management, Process Mapping, Innovation, Design for Six Sigma, Change Management, and Lean Six Sigma.• Mentor Green Belts to certification

Work with the Enterprise Risk Management Team and its customers to successfully complete process improvement projects and deliver Lean Six Sigma training. • Develop all training materials and exercises.• Mentor Green Belt and Black Belt candidates to certification.

Utilize the team-based Lean Six Sigma and methodologies to improve performance by streamlining processes, eliminating non-value steps, and reducing/eliminating defect rates throughout the Enterprise. • Led Lean Six Sigma project to redesign Fannie Budget processes throughout the Enterprise.• Worked with Finance team to develop cost reduction program.• Utilized Lean Six Sigma to redesign organizational structure of Budget team.• Led Design for Six Sigma (DFSS) project to improve Corporate Forecast process and Board Materials. • Supported and conducted Operational Risk Assessments in key corporate areas.

* Utilize the team-based Six Sigma methodology to improve the customer experience by streamlining processes, eliminating non-value steps, and reducing/eliminating defect rates.* Led development of On-line Customer Survey. Manage weekly process and produce analytics and summaries for senior management and Chevy Chase branches. * Successfully analyzed checking account data to produce key projects impacting checking account quality, fee generation, funds availability, new account opening performance by branch, minimum account balances, and key relationship and customer profile metrics.* Created branch profitability model that included the key metrics of customer preferred traffic patterns, customer use of multiple branches, fee revenue, customer product mix, and balance levels.* Led team that redesigned network-wide ATM processes that reduced $1 million in annual expense, eliminated non-customer facing branch tasks, and increased customer funds availability while maintaining loss levels.* Worked with Customer Experience Task Force to determine key customer pain points and quickly eliminate them. Key projects included: Teller Express, Check Card Daily limits, Customer Address Change, and Regulation E processing.* 2008 Retail Banking Operations Excellence Award* 2007 Retail Banking Operations Excellence