Research total addressable market (TAM) for new software and hardware innovations in the health care space. Identify major vendors and associations, buyer and user personas, and write clear and focused market and segment documentation to empower business growth.

Built and led a high-performing team of data product managers and analysts. Improved performance and user-satisfaction of search, indexing, and data management systems and services for the world's largest database of library collection descriptions. Engaged with internal and external customers to deeply understand their issues and needs. Defined strategies to resolve complex data and system problems. Built strong cross-functional relationships through effective communication to garner investment and ensure product and project success.

Built and led a high-performing team of product managers and analysts. Improved data usability through application of controlled taxonomies. Proposed and successfully led effort to 7x improve speed and raise library satisfaction with electronic collection management systems. Presented on importance of linked data transformation for libraries to publishers and librarians worldwide.

Led a cross-functional team of designers and developers to create WorldCat.org, which makes the collections of thousands of libraries worldwide searchable in one place. Wrote requirements, ran usability tests, and conducted acceptance testing. Site now receives over 5 million visits a month.

Developed a method to track and find patterns in search query data. Used this information to create customized search results for high-volume search terms and communicate with content owners on which type of content to feature in their respective areas. This drove users into valuable content on both timely and evergreen topics on the CompuServe and Netscape platforms.