Bob Shepherd Email & Phone Number

Worlington, England, Gb

Soham, England, United Kingdom

Thetford, England, United Kingdom

Milton Keynes, England, United Kingdom

Cambridge

South East

Crick Northanpton

Create a "Best in Class" delivery propositionDaily Management of 165 teams throughout company networkImplement a company dashboard to support "due diligence" for all areas of subcontractor teamsRoll out Company delivery "APP" to support the business online solution for customers Recruitment of new delivery teams including training and developmentDelivery of the" Final Mile" through coaching and development of teamsIntroduction and delivery of the "Best in Class " training programme for all delivery teams

Lutterworth Northampton

General Management of Home Delivery Fleet including trunking operationCreating a Culture that recognises good work through store and customer feedbackSetting up new operation to deliver a great customer experience

Change Management of operations from Dedicated to Multi UserDevelop Structure from 52 FTE to 124Manage and Develop Out Base Operations in Aylsham and VauxhallConvert service proposition from Multi drop to a customer focused team Improve Client Relations ASDA, ARGOS, SDG, Made. Com ,DHL Spicer's 100,000 sqft Warehouse Operation30 Home Delivery Vehicles910,000 Deliveries per year£4m+ budgetary remit Manage various Delivery Contractors

Set Up new Home Delivery Depot in SwanleyIntroduction of new Delivery Bonus SchemeVoted Best HDD in the network 2009Take over Enfield HDD largest in the group80 fte23 Home Delivery VehiclesManage various Delivery Contractors90,000 Sqft WarehouseIntroduction of “it's what we do” training module to improve customer service, (now being rolled out into all sites this year). Deputise for Regional Controller

London, United Kingdom

• Responsible for 47 FTE plus 10 franchise holders.• Recruitment, training and development planning for site to include succession planning and ‘Talent Spotting’• £3m+ budgetary remit• Over 140,000 customer deliveries per year• Deliver results within set KPI’s• Introduction of site based initiatives• Performance management• Change ManagementMain Achievements:• Developed a high performing culture through role-modelling and a ‘can do’ attitude• Raised profile of site through positive results within agreed KPI’s/SLA’s• Forged strong links with our retail operation through regular contact• Created an internal improvement culture which has resulted in seven staff being promoted and all staff recognising that opportunities exist• Integrated the franchisees through briefing, training and regular feedback on performance• Forged strong relationships within the region resulting in colleague exchange between sites• Created strong working network with all aspects of our business• Introduced branch based Franchisee model to improve productivity and customer performance• UK Support Manager for DSG Ireland managing 3pl operation • Introducing best practise in key areas of stock control reducing exposure by 50k per year• Improve returns routes for UK sourced product• Sourced best business partner through I.T.T process for Irish network• Created 3PL whilst fulfilling all legal requirements• Supported team through major change programme• Management Forum representative , working with senior leadership team to develop a new culture within Curry’s• IOSH Managing safely

Responsible for the day to day operation to include Warehouse, Transport and Administration functionsCharged with the delivery of great customer service via staff engagement and furnishing all with an understanding of the part they play in the bigger pictureAbsence and timekeeping managementTeam building responsibility to generate a self help cultureRobust shift planning to cover all of operation.Representing ADM in his absence2.6 million budget remitBuilding strong links with all parts of businessStock ManagementMain Achievements:Created a strong team of Supervisors/Team Leaders resulting in the depot becoming a Flagship site.Trained all site based staff and retail colleagues in ‘World Class Customer Service'Forged strong internal and external relationships via an open and honest management styleSupported region through peak 2003 in stock communication role working along side Supply chain and central Hub operation