Bob Sherry Email & Phone Number

Hendersonville, Tennessee, United States

Resolved up to 24 medical claims per day by calling insurance companies to rectify underpaid or denied medical claims. Reviewed accounts for accuracy.• Achieved and regularly exceeded 93% work quality scoring and accuracy on all accounts.• Identified and documented issues and trends, sending them up chain of command for resolution.• Exhibited excellent problem solving skills in complex situations.

Franklin, Kentucky

In this position, I worked full-time mentoring a down syndrome child through a community based waiver program within the Kentucky Medicaid program developed as an alternative to institutional care for individuals with intellectual or developmental disabilities.• Reviewed child's progress in attainment of goals with family on periodic basis while submitting documentation that highlighted activities done in pursuit of these goals.• Improved child's reading comprehension, pronunciation, and basic math skills.• Implemented routine of basic occupational exercises, resulting in noticeable advances in squeezing and holding onto objects longer.

Hendersonville Tn

Contacted insurance companies by phone to rectify underpaid or denied medical claims. Took appropriate measures needed to resolve claims. Reviewed accounts for accuracy and ensured all steps taken to achieve resolution and production were monitored, per client expectations. • Resolved 40 to 50 medical claims per day by calling insurance companies and patients.• Achieved and exceeded minimum of 85% work quality scoring and accuracy on all accounts worked.• Proposed strategy to reduce account inventory in 181-to-360-day old bucket, which resulted in 25% reduction.

Hendersonville, Tennessee

Resolved 40 to 50 denied and unpaid medical claims daily by contacting patients and insurance companies while maintaining high quality account handling established by clients and complying with policies. Adapted quickly to changing work priorities while being rotated between different projects. Integrated information obtained through training sessions and policy changes immediately into daily routine.

Franklin, Tennessee, United States

• Collected on 100 hospital bills through an automated dialer which made outbound and inbound calls • Provided customer account information and collected on past due amounts• Fielded calls from patients that varied in complexity from simple copay balances owed to denials where substantial amounts of money were owed • Demonstrated a working knowledge and understanding of federal and state laws regarding collections such as the FDCPA as well as HIPPA-protected information and regulations