Reported to the CEO. Managed a team of 23 spanning onboarding, operations, CS and account mgt. Brought in to re-think the Customer Success and Account Management strategy and GTM. Revamped GTM required hiring of new management and 15 new ICs. Increased key feature adoption metrics by 30% to 50%. Delivered the two highest retention quarters in company history. Rolled out new Enterprise / SMB segmentation strategy for CSM / Account mgt and eventually adopted in new business. Rolled out new CSM system, added data analytics function providing insights never before seen by customers. Left for personal reasons

Reported to CRO. Moved to new business sales during my personal move from Austin to Florida. Added 3 new enterprise customers on our SFDC platform. Made quota.

Abila was acquired by Community Brands in April 2017. Reported to CRO. Managed a team of 10 covering multiple CRM platforms for both enterprise and SMB association markets. Consistently made quota on both cross / up sells and retention. Made club multiple times.

Abila was acquired by Community Brands in April 2017. Reported to the CRO. Managed a team of 15 covering SMB and Enterprise. Increased SMB retention 2%, Held Enterprise retention steady post product acquisition (very old product suite, customer base fearful of change). Consistently beat quota, Made club. Brought in as part of new organization (a result of PE ownership merging three companies) Abila was the market leader with thousands of customers in Fund Accounting, Fund Raising software and Association Management applications for non-profits and training applications.

Reported to the CEO pre acquisition by Spredfast, then CRO of combined companies. Pre-merger, Managed 15 across three teams covering all aspects post sale. Shortened sale to live time by 50%, Held retention steady through acquisition. Joined Mass Relevance as part of the expansion of the exec team in preparation for the sale of the company. While at Spredfast, lead sales enablement as part of new expanded offering.

Reported to Divisional EVP. Managed team of 25 owning retention and upsell into the old Convio base, and expansion of Convio products into the Blackbaud base. Exceeded all sales metrics, including cross product penetration (all members of that team made club), Brought to market new service offering that had a 93% attach rate. Held retention steady on Convio base

I owned the “expand” in the land and expand strategy. Built and ran account management sales teams focused on back to base sales and client retention for our SaaS internet products. Beat the sales and churn goals and sales every year. Drove significant strategy changes in proactive client outreach and reactive account management servicing to support a widening distribution of client size (Enterprise to SMB). These became foundational to advancing our successful churn strategy. Started and expanded a new- business acquisition sales team for a new CRM product built on Force.com platform - deployed 100% via a partner channel (which was instrumental in creating as well).

Convio, acquired by Blackbaud in 2012, was the leading provider of SaaS based online fundraising and advocacy products for the non-profit marketplace. Convio was an $80M public company when acquired. Joined Convio pre-public.Reported to the CRO. Managed 12 people across two teams. One team was account management (retention / upsell) the other team was a new business team for SMB. Consistently beat pan for upsell, retention and new business units. Made club multiple times.

SS8 Networks is the leader in Lawful Intercept (LI) solutions enabling Service Providers and ISPs to capture illegal and homeland security threats, providing warranted information to Law Enforcement. I was responsible for bringing LI products to the regional service providers market via direct sales and channel partnerships. Met new customer and revenue goals.

Privately held company focused on predictive analytic software applications for risk management, fraud and collections for the financial services market. Reported to CEO. Managed a marketing team of 8. Initiated sales-driven marketing approach in support of transition from call center collections focus to a product set of advanced risk and fraud applications resulting in a significant shift in pipeline, sales mix and double digit year-on-year growth.

Privately held company focused on SaaS applications for Recruiting Automation. Joined as part of a turn-around team. Hire.com was acquired by Authoria.I was directly involved in stabilizing the company in 2002, returning it to positive year-on-year growth in 2003 and 2004. Re-positioned and Re-introduced the company to the market. Launched the company's first Applicant Tracking product suite which resulted in increased sales and revenue per deal. Product suite won product of the year in 2002.

NASDAQ: LATD, acquired by CISCO. Company focused on premise-based voice and data conferencing for secure online collaboration. Joined post IPO to drive expansion. -Developed new sales messaging and competitive positioning, supporting company's expansion from leadership in premise-based voice conferencing to data conferencing and outsourced services offerings. -Retooled and retrained sales force resulting in an increase in average deal size and million-dollar transactions from new logo and installed base.

NASDAQ: VNTC, acquired by PeopleSoft. Leader in CRM.·Directly responsible for development of corporate positioning, product messaging, executing market awareness and lead generation programs, public relations and industry analyst relations. IPO in August 1995.·Launched multiple products including the repositioning of separate single products into the Vantive Enterprise offering resulting in 57% increase in multi-application sales.·Created unique sales / channel focused organization assembling all functions driving sales effectiveness including account planning, sales process, reference programs, sales training, competitive strategies and sales tools.·Launched Vantive's Industry Partner Program