Senior Ran Quality Engineer
Current• act as the single point of contact for vendor’s maintenance and support teams• manage trouble tickets to vendor – issue, escalate, monitor, solution implementation, results evaluation• vendor management (conference calls, emails and phone calls)• liaise with vendor support groups for sharing good practices and exchange experience• involved in dozen projects implementing new features and functionalities in access network (recent – full IP RAN, LTE900 MHz)• subcontractors’ tasks scheduling within various projects• management of subcontractors’ deliverables• responsible for given levels of access network major KPIs (GSM/HSPA+/LTE+, ¼ area of Poland, ca. 5 million subscribers)• analyse and solve complex technical problems in access network, collaborate across department/organization boundaries• create/analyse failure reports after system faults• prepare ad-hoc, weekly, monthly reports to management• prepare scenarios and schedule preventive tests in access network• create procedures and hand-outs for NOC team• coach and mentor team members
