Bob Volpi Email and Phone Number

QCC Consulting specializes in food service management, contract management and fiscal/budget analysis for Higher Education and Private Secondary School Dining Operations. Personalized solutions for clients including dining service management review, operational assessment and contract oversight with the goal of an efficient and high quality delivery of service.

▪Member of the President’s Advisory Group;▪Multi-million dollar profit and loss budget responsibility that includes Dining, Campus Vending,Mail Room, Eph One Card and Laundry Services;▪Overview of 4 Dining Halls, Student Center, Market Place, Snack Bar, Café, Catering, BakeShop, Grab and Go, Pizza Pub, Faculty House Dining, Campus Vending, Mail Room and EphOne Card;▪Created Key Performance Indicator (KPI) financial dashboard to review performance metrics;▪Implemented advanced budgetary training with the management Leadership Group in PeopleSoft,CBORD and Excel;▪Revised operating systems, resulting in a cost savings for dining services within the first twoyears by implementing weekly/monthly tracking reports for food, labor and direct expenses;▪Implemented a Prime and Secondary Vendor Purchasing Agreements by transparent RFPprocess;▪Reduced the department’s overall expenditures from FY08 to FY11 by 1.4 million with thesuccessful restructure of the Student Dining program;▪Successfully reconfigured staffing levels that provide a higher level of student satisfaction;▪Inspired a team culture of 12 admin, 135 hourly staff and 80 students that focuses on theimportance of dignity, respect and trust;▪Instituted professional development opportunities through training programs in culinary arts,customer service, food safety and sanitation;▪Established an environmental stewardship program on local foods, fair trade, organic andhormone free dairy products;▪Implemented a professional HACCP program including third party verification with SteritechFood Safety Systems;▪Committee member of the Paresky Student Center a $58 million dollar building projectresponsible for the dining services design;▪2004 Administrator of the Year, College Council student award;▪2006 Administrator of the Year Award, Multi Cultural award.

▪Member of the President’s Council;▪Achieved the Princeton Review rating as being one of the nation’s “Top Ten” dining services;▪Received the ReNew America Award, a national award from the President’s Council onSustainability;▪Recognized in ECODEMIA, a national publication on campus environmental achievements;▪Established The Bates College Dining Service’s Visiting Committee;▪Developed a finance management program measuring KPIs;▪Reinforced the accounting system using Microsoft Excel and Banner;▪Implemented the CBORD, Omni One Card and Menu Management Systems;▪Improved operating systems, resulting in a 10% cost savings for dining services;▪Created a management succession plan.▪1999 Team of the Year, Bates College award;▪2000 Professor Stanton Award, Bates College award;

▪Managed contract service account▪Overall profit and loss accountability for account ($5 million) and district ($20 million)▪Successfully negotiated contract extensions