Bob Z. Email and Phone Number

Ø To support the office operation of a small home business in China, both remotely during pandemic and in the office;Ø To perform basic HR duties in the interview process, providing support for HR coordinator;Ø To organize end of year celebration party as well as team building activities; Ø Other duties involve CRM routine maintenance, junior staff customer service coaching and quality assurance, translating work for specific VIP clients.

Ø To provide excellent problem-solving and flight ticketing relevant service on behalf of American Airlines over the phone in English and Mandarin bilingual call centre working environment;Ø To perform daily duties such as booking new flights, making existing booking changes, providing flight information, etc.;Ø To perform AA BSO duties concerning baggage issues, especially when baggage was not delivered on time. Cooperate with airport staff by NetTracer to ensure smooth passenger experience;Ø To efficiently deal with passenger complaint concerning schedule change, website booking technical questions as well as travel agency ticketing issues;Ø To interact with city center and airport staff closely in case of flight schedule irregularity and provide professional assistance concerning AA FFP enquiries. Advanced knowledge about AA award booking ticketing as well as airline alliance partnership.

Ø To assist in creating energy and excitement about Apple product, as well as providing professional solutions to Apple customers, cash handling involved;Ø To develop interpersonal skills, through high level of personal interaction, special attention paid to details;Ø Strong communication skills that enabling converse as freely and comfortably with small groups as with individual customers.

Ø To support the branch admin issues such as document maintenance, office supply purchase recording, workshop team member schedule arrangement, etc;Ø To properly deal with customer complains, repair customer relationships and figure out the best possible solutions. Also to corporate with stock team, genius bar team as well as cashier team to ensure the outstanding customer experience.