Bob Adamson Email & Phone Number

Account-focused, senior consulting professional leading strategic programs for some of CDW's largest and most prominent clients. This role focuses on expanding all aspects of CDW's professional and managed services while developing lasting relationships with senior leaders in the client's organization. Responsible for overall delivery success, financial health of services engagements and team cohesiveness and consistency.- Work with clients to develop creative IT solutions to support their business and IT strategies- Provide client’s senior leadership with a comfort level, allowing them to be more hands-off- Guide presales and post-sales services activities to ensure consistency and quality- Deliver thought leadership through Quarterly Business Reviews (QBRs)- Ensure that CDW is easy to do business with and that we complete projects professionally and consistently- Driving professional and managed services growth across multiple practices in assigned accounts- Building long-lasting relationships with senior leaders inside the client’s organization- Leveraging best practices and processes to optimize the client experience and CDW profitability- Overseeing services delivery and CDW engagement teams in assigned accounts, including partners and subcontractors- Communicating often with clients to tackle root causes of critical risks and issues and to relay overall progress- Organizing and leading baseline and checkpoint readout discussions on assigned accounts

Greater Seattle Area

Greater Seattle Area

Responsible for post sales service delivery, staff management, prioritization, customer relationships, and escalations. Other areas of focus are:Scope of work developmentPost-sales project oversight and deliveryProcess and service product developmentEngineer and project manager managementMentoring and trainingPartner relationshipsEngineering and consulting services

Greater Seattle Area

Northpoint Consulting is a voice/data network services and consulting company. Responsibilities include:Engineering and consulting servicesSales and customer relationship managementProject managementProcess development and optimizationOperations and staff managementQuality

Nationwide

Responsible for the CHI - Ricoh managed print services program. Duties have included the contract negotiation of this relationship, program design and deployment strategy, governance, cost/value oversight and reporting, support structure, creation of a new team to oversee the program, as well as communication and change management. Total program is valued at approximately $125M over five years with a projected 40% reduction in overall operating costs.

Nationwide

Responsible for client desktop service delivery across all of CHI, first person to hold this position in the company. Managed the creation of the Client Computing organization, the management structure, the staff migration from local reporting to national alignment, policies, processes, expectations, budget, and technology standards. Provided oversight for a team of ~130 management and staff positions across the country. Managed the standardization of hardware including a company-wide migration from Dell to HP platforms, standardization of OS, Internet browser, and Office platforms. Provided guidance and oversight to the introduction of mobility solutions such as computer carts and tablet technologies. Established and maintained strategic vendor relationships. Maintained close alignment to other technology verticals to ensure overall quality of service.

Nationwide

Expanded previous role to a national position overseeing operations at the corporate headquarters. This role provided previous oversight and direction over all operations in Tacoma, WA to also include voice/data network oversight to the corporate data center and national WAN environment. Staff expanded to ~55 total with ultimate responsibility for all corporate hosted network services.

Tacoma, Wa

Transition from Manager - Technology for Franciscan Health System to the new position reporting to the parent company. Managed the migration of reporting structure, budget alignment, technology selection and design structures to the national structure. Aligned staff to the new organization expectations (with a particular focus on morale during this time of change) while continuing to deliver uninterrupted services to the customer base.

Tacoma, Wa

Responsible for the management of all IT technology services including voice/data networking, server and data center services, and desktop client services. Managed the budget associated with technology services, approximately 45 staff, vendor relationships and technology strategy for Franciscan Health System.

Tacoma, Wa

Responsible for the design and implementation of a new technology architecture to support the implementation of the Cerner EMR. Responsibilities included oversight of the network design and architecture with a primary focus on Cisco hardware, alignment of the voice strategy to a common platform, influence and recommendations around data center, server, storage services, influence and recommendations for desktop delivery services, and influence and recommendations for application design and delivery. Responsible for the complete replacement of the overall WAN/LAN architecture for Franciscan Health System to allow for redundancy and high availability. Responsible for the design and introduction of VoIP technologies. Responsible for the design and implementation of a new data center environment and the migration of services from the legacy location and platforms.

Western Washington

Accepted responsibility for management of the voice/data network staff as Providence migrated to a new IT structure. Responsibilities included all staff management and oversight, budget management, vendor management, and overall service delivery for the voice/data network team.

Western Washington

Responsible for Voice and Data Network architecture and support for the WA region for Providence Health System. Role included both operations oversight and technology selection and design.

Responsible for installation and maintenance of customer premise equipment, both voice and data. Certified on NEC PBX, Cisco data, Marconi (Fore Systems) ATM, Nortel Passport equipment.

Marketed for new Internet service customers. Provided direct support including setup, account management, and usage. Provided overall support to all oz.net users as the primary point of contact through newsgroups and email support.

Education record

High School Diploma