Bob Albom Consulting offers training in soft skills for both Customer Service and Sales in the Hospitality Industry throughout New England. I have worked with several hotel management companies raising their service scores and increasing their bottom lines. I developed a program entitled: "Getting on the Clue Bus; Destination World Class Customer Care". Using their guest survey scores for metrics, my clients received conclusive evidence that their service scores improved.I was most honored to be asked to join the Adjunct faculty at both Southern New Hampshire University and New Hampshire Technical Institute. Working with tomorrow's Hospitality Industry leaders was truly a most rewarding experience for me.Specialties: Corporate Trainer, Hospitality customer service and sales.Corporate Trainer, Heavy Equipment customer service and sales.
Listed skills include Training, Leadership, Coaching, Customer Service, and 46 others.