Bob Albright Email & Phone Number

• Serve as a bridge between the Product Portfolio teams that are defining application requirements and building products, and the IT Infrastructure and Operations team responsible for delivering the infrastructure that.
• Act as a liaison between the Product Portfolio team and IT Infrastructure and Operations, identifying pain points and needs of the Product Team’s workflows in relation to technologies available and best practices in.
• Work in conjunction with architects to research and recommend technical infrastructure solutions that address the Product Portfolio team requirements.
• Document the design, operation, and troubleshooting of existing and future technology platforms and procedures.

• Research and Development of mobile applications and web-based products focused on IIOT Data collected from Telematics providers including:
• Product Definition
• Customer Research and Testing
• Journey Mapping
• Product Road map creation

Allentown, Pennsylvania, United States

• Managed the life cycle of software products, from development, quality testing, product pricing, sales engagements, installations as well as customer training and support.
• Oversaw a cross-functional team comprised of business analysts, software developers, a database administrator and a system administrator.
• Conducted sales presentations, customer demonstrations and training across the entire product line.
• Collected new feature and enhancement ideas from existing customers and prospects, engaged with sales and marketing requirements to drive a solution from development to production.
• Managed the product life cycle from strategic planning to customer engagement; maintained product requirements and documentation.
• Collected and managed requirements from all stakeholders across multiple product generations for integration with third party software and hardware, analyzed potential vendor relationships for the product line.

Blue Bell, Pennsylvania, United States

• Responsible for both pre-sales technical expertise to Sales Executives as well as post-sales technical expertise to supported customer base.
• Provided comprehensive product line knowledge thru presentations, workflow assessments and demonstrations.
• Participated with multiple Sales channels in ongoing sales cycles to determine the appropriate equipment, software and professional services based on customer needs and requirements.
• Managed implementation process of Xerox digital printers and 3rd party software solutions
• Worked together with Customer operations and IT as well as multi-tiered Support to resolve any problem escalations in a timely fashion.
• Coordinated efforts with client IT/Networking support to connect, diagnose, and resolve the network connection of equipment for multiple types of network environments including: small peer-to-peer networks, mid-size.

Breinigsville, Pennsylvania, United States

• Collaborated with the Corporate development team in enhancements, new releases and Corporate-wide training initiatives for an enterprise-wide production solution.
• Assisted in the training of Prepress personnel at various RR Donnelley production facilities.
• Participated with RR Donnelley sales team members on site visits for potential new clients.
• Developed new procedures and processes for existing and new customers based on a variety of individual needs.
• Assisted RR Donnelley Corporate IT personnel in troubleshooting & enhancing local IT infrastructure, facility-wide as well as specifically pertaining to the production environment.
• Coordinated with facility engineers, technicians, and contractors in the expansion of the Breinigsville production facility. This involved the logistics of relocating existing equipment, working with contractors to.

Englewood, New Jersey, United States

• Established and maintained a network of graphic workstations, output devices and other network equipment.
• Responsible for preparation of all customer projects for final production both on digital print devices as well as traditional offset presses, including working in conjunction with the customer as well as quality.

Master Of Professional Studies, Enterprise Architecture

Ba, Mathematical Sciences With A Concentration In Computer Science