Serve as a bridge between the Product Portfolio teams that are defining application requirements and building products, and the IT Infrastructure and Operations team responsible for delivering the infrastructure that supports the products. • Act as a liaison between the Product Portfolio team and IT Infrastructure and Operations, identifying pain points and needs of the Product Team’s workflows in relation to technologies available and best practices in the industry. • Work in conjunction with architects to research and recommend technical infrastructure solutions that address the Product Portfolio team requirements. • Document the design, operation, and troubleshooting of existing and future technology platforms and procedures.

Research and Development of mobile applications and web-based products focused on IIOT Data collected from Telematics providers including:• Product Definition• Customer Research and Testing• Journey Mapping• Product Road map creation

• Managed the life cycle of software products, from development, quality testing, product pricing, sales engagements, installations as well as customer training and support. • Oversaw a cross-functional team comprised of business analysts, software developers, a database administrator and a system administrator.• Conducted sales presentations, customer demonstrations and training across the entire product line.• Collected new feature and enhancement ideas from existing customers and prospects, engaged with sales and marketing requirements to drive a solution from development to production.• Managed the product life cycle from strategic planning to customer engagement; maintained product requirements and documentation.• Collected and managed requirements from all stakeholders across multiple product generations for integration with third party software and hardware, analyzed potential vendor relationships for the product line.• Collaborated with representatives from company’s international headquarters regarding top customer accounts.• Oversaw the post-sale product support including normal day to day customer support interactions as well as priority issue resolution including high-severity software patches.• Improved departments’ overall efficiency in both software development and customer deployment.• Implemented an internal software development life cycle.• Performed a pricing structure analysis of complete product line.• Led the quality assurance process for all internal software development.• Responsible for the installation, upgrades and training schedules for sold systems.

• Responsible for both pre-sales technical expertise to Sales Executives as well as post-sales technical expertise to supported customer base.• Provided comprehensive product line knowledge thru presentations, workflow assessments and demonstrations.• Participated with multiple Sales channels in ongoing sales cycles to determine the appropriate equipment, software and professional services based on customer needs and requirements.• Managed implementation process of Xerox digital printers and 3rd party software solutions• Worked together with Customer operations and IT as well as multi-tiered Support to resolve any problem escalations in a timely fashion.• Coordinated efforts with client IT/Networking support to connect, diagnose, and resolve the network connection of equipment for multiple types of network environments including: small peer-to-peer networks, mid-size client-server networks and large LAN/WAN environments.• Supported customer initiatives to build volume and grow their business.• Evaluated customer workflows and practices and provided recommendations for improvement.• Developed custom Hardware/Software/3rd Party solutions for customers based on their needs.• Worked with customers on multiple legacy data/workflow migration efforts.

• Collaborated with the Corporate development team in enhancements, new releases and Corporate-wide training initiatives for an enterprise-wide production solution.• Assisted in the training of Prepress personnel at various RR Donnelley production facilities.• Participated with RR Donnelley sales team members on site visits for potential new clients.• Developed new procedures and processes for existing and new customers based on a variety of individual needs.• Assisted RR Donnelley Corporate IT personnel in troubleshooting & enhancing local IT infrastructure, facility-wide as well as specifically pertaining to the production environment.• Coordinated with facility engineers, technicians, and contractors in the expansion of the Breinigsville production facility. This involved the logistics of relocating existing equipment, working with contractors to ensure the installation of proper electrical & network wiring, moving production equipment from other RR Donnelley facilities, and working with other vendors for the delivery, installation, testing, training and utilization of additional print equipment.• Lead team of Prepress Specialists in processing of routine workflow, including preparation and submission of various customer files for print production, troubleshooting problem jobs, and prioritizing daily work orders.

• Established and maintained a network of graphic workstations, output devices and other network equipment.• Responsible for preparation of all customer projects for final production both on digital print devices as well as traditional offset presses, including working in conjunction with the customer as well as quality control of projects prior to production.