Conduct audits and other analytical investigations to ensure vendors and participants are in compliance with program requirements.Mine data from existing data bases to identify and remediate potential fraudulent activities.

Liaised between line-of-business managers and development teams. Maintained / updated project tracking documentation, summarized progress for senior management, and validated data on existing reports. Coordinated with business line managers, gathering requirements for new development requests.•Eliminated compensatory fines formerly averaging over $1M annually, creating reporting and analysis that identified, remediated, and controlled risk issues.•Re-engineered compliance process leading 9-person cross-functional team (risk, compliance, legal, vendors, and line-of-business professionals), improving production of statements and processing of payments.•Coordinated more than 100 business line requests for reporting, data, and analysis, ensuring priority given to requests with compliance, investor, or regulatory impacts.

Provided ad-hoc analysis and consultation on business decisions impacting processes, reporting, or customer experience as integral partner of site-management team.•Facilitated over $5M in revenue growth over 3 years, identifying sales leads within existing databases and moving leads to most cost-effectives sales channels.•Analyzed effectiveness of over 12 pilot programs and new products, creating reporting and providing analysis.•Developed reporting combining financial results with operational metrics, providing sales management with complete view of team and individual performance.•Defined key performance indicators (KPIs), developing reporting processes between BAMS and referral partners.•Supported new technologies and products, creating processes and procedures integrating legacy systems and enhancing customer experience.

Managed all aspects of relationships, including achieving sales budgets, assortment planning, product presentations, merchandising, promotional activities, life cycle management, profitability planning, forecasting, and business presentations to senior management.•Achieved 26% revenue growth in 1st year, managing IT category.•Launched 4 new technologies, achieving successful nation-wide distribution.•Led development of standard models for business forecasting, planning, and presentation, providing consistent view of market conditions and differentiating professionalism of account team.

Led collaborative demand planning and forecasting activities between the customer and Sony HQ. Identified and analyzed solutions then implemented various supply chain initiatives optimizing inventory levels and sales opportunities.•Delivered higher in-stock percentage and lowered on-hand inventory levels by 5%, initiating order and sales forecasting collaboration processes (CPFR) with large national client across multiple product categories.•Improved Sony’s vendor score from bottom 10% to consistent top 15%, creating on-time delivery reporting metrics and identifying supply chain opportunities.

Supported national account team: oversaw financial transactions, developed inventory reporting, maintained systems, resolved facilities issues, and forecasted marketing development spending.•Developed approval and payment processes for over $40M in marketing funds, ensuring compliance with corporate guidelines.

Created and implemented a variety of work-flow process improvements, contributing to a 57% decrease in order interval over a twelve month period•Led local transition team relocation of MCI processes to new site as a result of WCOM merger. Documented processes and trained staff of new facility ensuring seamless transition to internal and external customers•Led team in development of web-based order tracking and reporting database, defined user requirements, established work flow procedures, created metrics and reporting templates•Successfully managed company wide implementation of a Y2K compliant critical order entry system. Coordinated user acceptance testing, funding for PC upgrades, defined user requirements, mapped processes, hosted calls with end users and development teams