Responsible for leading Meraki Americas and Asia-Pacific IT support teams- Providing hybrid support to more than 5,000 Cisco employeesKey Achievements:- QoQ improvement in resolution time for hardware, software, network, and access requests- CSAT improvement via expansion of self-service tooling, automation, and CX-based training- Led IT support redesign for Cisco during multi-office site consolidation in San Francisco- Redesigned global shipping operations to resolve compliance issues and increase new hire readiness

Scrum Master & Product Owner in Scaled Agile Framework (SAFe).Specialized in Business Process Automation and Sales Ops Efficiency. Team Achievements:- Redesigned Meraki hardware returns pipeline from UK to EU (post Brexit)- Automated E2E order generation for Sales, SE, and CAM promos- Enabled a new operating model for deal intake from Cisco (see project: ‘How Cisco Meraki automated sales lead routing’)

Owned the end-to-end SaaS implementation for Meraki's hybrid Learning Management System.- Performed vendor analysis and enterprise scale roll-out for a suite of E-Learning applications.- Coordinated adoption and support of the LMS from pilot to 3000+ Internal and 100,000+ External learners.Implemented API driven automation for US public sector sales pipeline via Salesforce and Mulesoft. - Automated 30% of Sales time spent on research and admin for 70% of Meraki Public Sector business.- Technical integrations: Okta, Workday, Salesforce, Snowflake, Articulate, Marketo, JIRA Service Desk.

PFA is a national nonprofit public charity with the goal of getting children fit. Since its founding in 1990, PFA has provided fitness equipment and education to over 870 schools in 300 cities and 42 states. - Data Analysis calculating rates of success between different exercises, grades, and schools.- Use of applied statistical techniques through SPSS and Office Excel. - Successful reporting of statistical analysis to PFA client(s).- Suggestion for future data collection techniques and further project suggestions.