Bob Basi Email & Phone Number

Woodland Hills, Ca, Us

Woodland Hills, Ca, Us

Torrance, California, Us

Responsible for infrastructure/security projects within a hybrid on-prem/cloud environment for 1K+ users.• Leverage SCCM for continual patch management of production servers and workstations.• Identify, classify and mitigate vulnerabilities, ensuring quarterly PCI compliance is sustained.• Manage all phases of assigned projects, ensuring successful & timely completion of deliverables.• Manage third-party vendors, ensuring end-to-end completion of assigned duties.• Evaluated and implemented antivirus replacement, also resulting in annual savings of $70K.• Monitor NetApp aggregate, volume and VM storage levels, including routine maintenance.• Leverage endpoint-detection, intrusion-detection and other security platforms, to perform incident response, forensic investigations and root cause analysis, ensuring closure of security related alerts.• Designed security awareness program, reducing user phish-prone percentage by double digits.• Co-authored Cyber Incident Response Plan (CIRP), ensuring a proactive approach for incidents.• Utilize ServiceNow ticketing system for incident and change-management procedures.• Manage Office 365 and Azure Active Directory tenants, ensuring health of hybrid environment.

Los Angeles, Ca, Us

Managed team tasks, while providing hands-on support, in a rapidly changing startup environment.• Implemented company-wide SaaS ticketing system (Zendesk), which resulted in increased productivity, identified trends and continual service improvement for multiple support teams.• Support Microsoft, Android and Apple devices, including smartphones, tablets and computers.• Installed multimedia video-conference system, allowing Executive staff to stay in touch across NA.

Woodland Hills, Ca, Us

Provided lead technical responsibilities for offices across North America, while working closely with global contemporaries in Europe and Australia.• Supported multi-team project to relocate datacenter to colocation, ensuring timely completion.• Assisted with core switch replacement, ensuring network stability and connectivity at HQ.• Successfully performed multiple vendor IT audits, ensuring strict compliance to industry standards.

Thousand Oaks, Ca, Us

Administered critical systems within Quality and Research, including installations, validations, break/fix, preventative maintenance and upgrades. Provided change-control support for roughly 700 clients within GMP, GLP and non-regulatory laboratories in change-controlled environments.• Successfully managed a cross-functional group project, involving data server software and hardware upgrades, ensuring an effective use of resources.• Migrated forty systems from a retired data server, ensuring critical lab data was not lost.• Provided backup Team Lead duties, resulting in consistency of customer support for users.• Obtained and then learned vendor support processes in order to minimize vendor use, which resulted in reduced vendor service calls and overall expenses.

Thousand Oaks, Ca, Us

Led a team of technicians, ensuring SLAs (Service Level Agreements) were met in a timely fashion. Responsible for completing work orders, assisting VIP staff and resolving tickets escalated by peers. Hardware, software, network and peripheral support in a large enterprise environment.• Led in ticket closure, while maintaining a superior rate of customer satisfaction for 1k+ users.• Developed ticket routing practices, earning trust and respect of management.• Improved break/fix procedures, resulting in minimized downtime.• Efficiently supported the intake of approximately 1,000 new hires per year.• Evaluated new hardware, such as tablets and new hardware models.• Created, tested and implemented HDD disposal SOP, ensuring proper deletion of critical data.

Provided remote and in-person support for SMBs, ranging from installing servers and networks, to upgrading software products. Installed, maintained and repaired systems, while assisting users with technical issues.