Director, Client Success Consultant
CurrentEnterprise Experience Management
Jan 2024 - Present
AeroLeads people directory · profile
Bobbe Morhiser Email & Phone Number
Director of Client Success | Customer-Centric Strategist | Social Responsibility Advocate
at
SMG - Service Management Group
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Client Success | Customer-Centric Strategist | Social Responsibility Advocate
Location
Nashville Metropolitan Area, United States, United States
Company size
Who is Bobbe Morhiser? Overview
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Quick answer
Bobbe Morhiser is listed as Director of Client Success | Customer-Centric Strategist | Social Responsibility Advocate at SMG - Service Management Group, a company with 499 employees, based in Nashville Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Bobbe Morhiser.
Bobbe Morhiser previously worked as Director, Client Success Consultant at Smg - Service Management Group and Director of Guest Experience at Mapco Express. Bobbe Morhiser holds Bachelor'S Degree, Mass Communication/Media Studies from Middle Tennessee State University.
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SMG - Service Management Group
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Profile bio
About Bobbe Morhiser
Customer experience expert with a proven track record of over 10 years in developing and refining strategies that foster emotional connections, trust, and loyalty. Passionate about community engagement and social responsibility initiatives. Accomplished in customer journey mapping, loyalty program development, crisis management, and brand reputation enhancement.
Current workplace
Bobbe Morhiser's current company
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Smg - Service Management Group
6 roles · 18 years
Bobbe Morhiser work experience
A career timeline built from the work history available for this profile.
Director Of Guest Experience
Led development and implementation of Customer Segmentation and Journey Mapping initiatives. Identified key attributes and touchpoints that improved Guest Experience and contributed to exceeding revenue and EBITDA targets. Launched tools and feedback loops that allowed for agile customer service and ability to adapt to customer preferences and demand to.
Jan 2020 - Jan 2024
Senior Manager, Guest Experience
Revamped Customer Service model and established new Call Center process. Improved all key performance metrics including CSAT +89%, SLS +20%, and Abandoned -18%. Partnered with Salesforce to design and implement a new CRM that allowed tracking of guest satisfaction scores. Led migration of MAPCO loyalty program to new platform with successful transition of.
Nov 2016 - Dec 2019
Senior Manager, Digital Marketing
Pioneered the company's social media presence and strategy. Led the creation and execution of loyalty email campaigns, increasing member engagement and loyalty. Designed user experiences for customer-facing website and mobile app leveraging guest persona and voice. Created a foundation of strategic partnerships to drive new customer acquisition and.
Sep 2015 - Nov 2016
Manager, Digital Marketing
May 2013 - Sep 2015
Manager Of Venue Marketing
Organized and executed country artist promotions in dance clubs, increasing record spins by over 30%. Managed branding campaigns, artist tours, and album release events. Oversaw online presence, including social media, email marketing, and video content.
2008 - May 2013
Team & coworkers
Colleagues at SMG - Service Management Group
Other employees you can reach at smg.com. View company contacts for 499 employees →
BA
Brooke Arnold
Colleague at Smg - Service Management Group
Bloomington, Illinois, United States, United States
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BJ
Bobby Johnson
Colleague at Smg - Service Management Group
Gardner, Kansas, United States, United States
View →
GS
Giulia Sala
Colleague at Smg - Service Management Group
Milan, Lombardy, Italy, Italy
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GP
Gloria Pollard
Colleague at Smg - Service Management Group
Redmond, Washington, United States, United States
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AD
Abhishek Dwivedi
Colleague at Smg - Service Management Group
Gorakhpur, Uttar Pradesh, India, India
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AB
April Bush
Colleague at Smg - Service Management Group
Elmore, Ohio, United States, United States
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AJ
Autumn Johnson
Colleague at Smg - Service Management Group
Denver, Colorado, United States, United States
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HG
Hermidia Gonzalez
Colleague at Smg - Service Management Group
Stamford, Connecticut, United States, United States
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HP
Helena Patrick
Colleague at Smg - Service Management Group
St Albans, England, United Kingdom, United Kingdom
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SH
Salehin Haque
Colleague at Smg - Service Management Group
Vancouver, British Columbia, Canada, Canada
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Brooke Arnold
Colleague at Smg - Service Management Group
Bloomington, Illinois, United States, United States
View →
BJ
Bobby Johnson
Colleague at Smg - Service Management Group
Gardner, Kansas, United States, United States
View →
GS
Giulia Sala
Colleague at Smg - Service Management Group
Milan, Lombardy, Italy, Italy
View →
GP
Gloria Pollard
Colleague at Smg - Service Management Group
Redmond, Washington, United States, United States
View →
AD
Abhishek Dwivedi
Colleague at Smg - Service Management Group
Gorakhpur, Uttar Pradesh, India, India
View →
AB
April Bush
Colleague at Smg - Service Management Group
Elmore, Ohio, United States, United States
View →
AJ
Autumn Johnson
Colleague at Smg - Service Management Group
Denver, Colorado, United States, United States
View →
HG
Hermidia Gonzalez
Colleague at Smg - Service Management Group
Stamford, Connecticut, United States, United States
View →
HP
Helena Patrick
Colleague at Smg - Service Management Group
St Albans, England, United Kingdom, United Kingdom
View →
SH
Salehin Haque
Colleague at Smg - Service Management Group
Vancouver, British Columbia, Canada, Canada
View →
4 education records
Bobbe Morhiser education
Bachelor'S Degree, Mass Communication/Media Studies
Bachelor'S Degree, Education
Education record
Participant In Nacs Marketing Leadership Program, Kellogg School Of Management, Northwestern University
Education record
Mapco'S Emerging Leaders Participant
FAQ
Frequently asked questions about Bobbe Morhiser
Quick answers generated from the profile data available on this page.
What company does Bobbe Morhiser work for?
Bobbe Morhiser works for SMG - Service Management Group.
What is Bobbe Morhiser's role at SMG - Service Management Group?
Bobbe Morhiser is listed as Director of Client Success | Customer-Centric Strategist | Social Responsibility Advocate at SMG - Service Management Group.
Where is Bobbe Morhiser based?
Bobbe Morhiser is based in Nashville Metropolitan Area, United States, United States while working with SMG - Service Management Group.
What companies has Bobbe Morhiser worked for?
Bobbe Morhiser has worked for Smg - Service Management Group, Mapco Express, and Aristomedia.
Who are Bobbe Morhiser's colleagues at SMG - Service Management Group?
Bobbe Morhiser's colleagues at SMG - Service Management Group include Brooke Arnold, Bobby Johnson, Giulia Sala, Gloria Pollard, and Abhishek Dwivedi.
How can I contact Bobbe Morhiser?
You can use AeroLeads to view verified contact signals for Bobbe Morhiser at SMG - Service Management Group, including work email, phone, and LinkedIn data when available.
What schools did Bobbe Morhiser attend?
Bobbe Morhiser holds Bachelor'S Degree, Mass Communication/Media Studies from Middle Tennessee State University.
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