Bob B. Email & Phone Number

New Mexico, United States

Albuquerque-Santa Fe Metropolitan Area

Project Manager / Delivery coordinator focused on improving customer-client relationships and improving professional delivery standards and practices for specialized IT teams. Current client is a large Atlassian partner.

Tampa, Fl

Management Consulting -- eCommerce PMO support for major retail customer. Included tracking and summary reporting on eCommerce projects across multiple brands -- staffing, metrics and financial analysis, budgeting and projections. Also led department managers in the definition and update of the project life cycle and key SDLC processes, i.e., to foster compliance and create efficiencies. Conducted modeling and leadership discussions of the forthcoming transition to Agile, SAFe methodology, including envisioned future roles of legacy project methods. For the division: Supported the Annual Budget process to forecast, integrate and report on all of the "moving pieces" -- staffing, infrastructure, new projects, valuation analysis, alignment with Corporate guidelines, and management consensus. Primary client was TJX digital.

New York, Ny, Rochester Ny, Tampa Fl

Hired onto the corporate business turnaround team. Direct report to the CIO. Tactical business planning, implementation and leadership / governance across the global O&T and Internet Panel organizations. Managed O&T's "spend:revenue ratios" to optimal levels based on changing company / market requirements. Streamlined divisional budget planning processes. Responsible for regular performance forecasts, organizational and business-specific metrics, and reporting. Consistently under budget and within plan. Direct report to the Global EVP / CIO of the Technology, Operations & Panel Services groups. Restructuring, BPO, organizational modeling and change management to streamline functions and workflows, improve operational quality and reduce resource spend. Supported problem analysis and tactical planning to address under-performing parts of the business, working with "C-level" executives and leaders in global business sectors.

Manhattan, Ny, Toledo, Oh

Member of the shared services management team focused on business turnaround, operating performance improvement and cultural transformation. Head of Planning, Process & Control for the O&T organizations.Accountable for financial control, budgeting, forecasting, management metrics and reporting. Conducted significant O&T cost-savings initiatives. Led comprehensive assessments and corrective actions in the technology and operations organizations, including culture, staffing, skills, redundancies, gaps, practices, standards, etc. Led change management efforts.Managed the IT PMO. Provided direction that defined the PMO's vision and aligned its policies and processes to business objectives.

Greater New York City Area

Management Consulting - Business & Technology. IT Architecture,Organizational Strategy, Process and Compliance. At 1800flowers.com and TNS US Custom Research.

Greater Ny City Area

Direct report to the CTO. Developed technology & operations strategies to support integration of 13 diverse multi-channel retail gifting subsidiaries, including new, extensible eCommerce platforms to support them. Responsible for technology governance, process definition, implementation and improvement, budgeting / spend management and reporting. Also successfully led IT's first comprehensive Sarbanes-Oxley compliance assessment / audit.

New York, New York

Group Manager - Organizational & Financial MIS in National Consumer Services. 1995: Created a Microsoft Access database & API to support project manager updates on key MIS projects. The reports were used by senior division management to review progress, and for staffing and budgeting. Also supported the annual integrated internal budget process for group managers. 1996: Supported the merger and integration of Chase and Chemical Banks. Led development / implementation of a sensitive inter-bank Lotus Notes management communications platform to support the merger. 1998: Year 2000 Project Manager supporting remediation of Chase Treasury Services applications (1998-1999)

Los Angeles Metropolitan Area

Group manager supporting Information Systems Administration for the global corporate data center operation. Included review and creation of updated billing algorithms in contract renewals for major customers (e.g., Medicare claims processing). Also led the creation of detailed responses to RFP's from customers.

Ba - Summa Cum Laude, Philosophy (Classical & Modern)

Activities and Societies: Delta Epsilon Sigma - UST

Theology/Theological Studies

Math - Physics

Math - Chemistry