Bob Beatty Email & Phone Number

Cambridge, Ontario, Canada

Kitchener, Canada Area

Plant Closure

Kitchener, Canada Area

Plant Closure

Cambridge, Ontario, Canada

Reporting to the director of the Life Sciences Division.Responsible for long term strategic growth initiatives of customer service team for spare parts sales along with short term tactical implementation of process improvements.• Successfully contributed to the growth of the service spare parts by over 70% in first year. Developed and implemented KPI data driving operational process improvements and to support sales growth of the service team. Automated processes eliminating duplication in daily activities for quotations and order processing.Created reports from the ERP business system for on time compliance, internal cycle time and margin analysis of sales.

Responsible for developing and executing the overall support and relationship strategies for the North American Client Solutions team. Partner with the Senior Leadership team safeguarding alignment of service objectives with corporate initiatives. Manage the implementation of policies ensuring optimal performance from service partners and technology providers while providing day to day leadership of the Client Solutions team.

Responsible for the company's Customer Service Strategy providing "World Class Customer Service" to national clients by managing a team of front line professionals dedicated to the sales/distribution of both products and services. Initiated and lead a successful corporate philosophy that effectively and efficiently supports customer retention strategies for retail, independent distribution and end user consumers within the Lawn and Garden industry.

Currently investigating opportunities in Business Development, Consumer and Customer Services.

Managed a global business unit responsible for product, service, support, and delivery of custom engineered components for the world-wide installed customer base. Led a group of seven (7) direct reports while working within a budget of over $650K. Forged relationships globally within the organization as well as across departmental boundaries to achieve results.

Provided direction to front line service personnel within the department by leading by example and solving low level issues. Trained and motivated employees as directed by manager. • Looked for innovative ways to grow the component business and raise customer satisfaction levels. Personally took initiative and was responsible for doubling sales from $3,000K to $6,000K in one year. Designed and implemented an automated acknowledgement system for email enquiries.

Managed manufacturing and quality of workmanship for assembly and wiring of Medium Voltage Drives. o Reviewed the work of others to ensure workmanship standards were met and/or exceeded during the manufacturing stage. Provided feedback and training when required. Tracked manufacturing errors and improvements.

Bachelor Of Business Administration (Bba)

Education record