Coordinates customer service requests, from initiation to completion, maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians. Partnered with the Service Team Manager to ensure technical service work is completed in a reasonable time frame and to the customer’s expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer service. Develops and maintained viable long-term relationships with customers and subcontractors.

Coordinate customer service request, from initiation to completion, efficiently scheduled and dispatched Technicians . Bill out service calls, processing the contract visits and track hours. Receive and process payroll, accounts receivables, reconciliation reports, purchase orders. Ordered and tracked office supplies, assisted Service Manager.