Bobbi Grenz Email & Phone Number

Moorhead, Mn, Us

West Fargo, North Dakota, United States

Audit Conduct weekly, monthly and quarterly vendor interface audits Run GHRS new hire, transfer, term audits Facilitate GHRIS interface audit as back-up and tier 2 escalations Administer KSOX monthly, quarterly and annual audits Conduct time and attendance record change audits Compliance Review W-2’s benefit portions and 1095’s ACA for active employees Manage HIPPA compliance policy Bad SSN work with HR/Payroll, Gwinner Grievance bring back Collect and review 5500 annual reporting and schedule A's Vendor Relations and Systems Management Manage vendor issues/error resolution Govern vendor system user access Manage leave of absence system and access Assist with non-Union/Union Open Enrollment system set-up, testing and configuration Admin/Misc. Process HSA, FSA, RRSP (Canada) & 401k Funding Review weekly Fidelity feedback files (deferral and loans into GV) Update files or wage types as requested from team Establish and follow protocol for making updates/adjustments identified through audits Build and maintain new audits to start watching various business rules/regulations

West Fargo, North Dakota, United States

• Oversee and ensure the consistent and accurate administration of benefits for all employees across multiple entities & eligibility groups (salaried, hourly, and union). • Centralized FMLA and Leave Administration under Shared Services.• Develop and implement programs and systems to ensure accurate employee contributions. • Manage vendor relationship for system setup, updates, and applicable audits. • Oversee of leave of absence policies and procedures ensuring regulatory compliance. • Oversee and development of the leave of absence process. Provide input on process documentation (case mgmt., tracking/reporting and follow up) to ensure absences are recorded properly and employees are paid according to established pay policies for all leaves of absences. • Work closely with HRBP and/or Legal to resolve issues and inquiries regarding FMLA, job replacement and exhausted STD benefits. • Create Power BI dashboards for benefit enrollment & LOA. • Manage project and process management and documentation to drive standard, scalable, repeatable, and consistent processes. • Provide guidance on a knowledge base for practices, processes, and templates. • Provide coaching and support for ad-hoc research projects and various operational tasks. • Oversee and provide coaching on various long-term or ad-hoc programs and projects to drive operational efficiency, • Create scalable solutions and enhance employee experience. • Drive and design a forward- looking approach and mindset, implement solutions for a scaling business. Support team to define project success criteria and communicate throughout project life cycle. • Manage HR related project activity including budgets, resources, vendors. • Drive project issues through to resolution, develop and deliver progress reports, requirements documentation, presentations and proactively manage and communicate ongoing changes in project scope.

West Fargo, Nd

Job Information Responsible for the management of the health and welfare and retirement income plans for all employees within the company; including North America and Canada. This includes all active (union and non-union), inactive employees, term vested, and retirees.Process Management• Monitor processes to ensure efficient operations, measures performance, drives process improvements.• Plan and execute annual enrollment with third party benefit administrator.Manage Benefit Administration• Manage and administer all health & welfare plans and/or retirement security plans for active (including union), disabled and retired employees.• Maintain integrity of HR/payroll data, recordkeeping systems, processes and reports. •Manages administration issues and resolution, including root cause analysis and implementation of identified changes. Leads benefit system development and changes.• Lead open enrollment process (changes, updates, communications, etc).• Keep abreast of gov’t regulations and maintains compliance with all legal requirements, including plan document review, compliance, communications. Vendor and third party relationships• Collaborate with team to manage benefit carriers, vendors and third party administrators to meet the business needs and implement strategies that are both cost effective and that deliver the highest quality of customer service to the participants.• Interface with third-party administrators and carriers to resolve claims issues and provide guidance in policy interpretation.• Assist in the development and negotiation of contract renewals, design changes and enhancements with vendors. Support bill payments and financial tracking.• Maintain customer relationship with all business partners.

West Fargo, Nd

• Data Governance & Privacy• Responsible for ensuring employee data is secure, protected, properly handled, and classified appropriately• Drive data integrity, quality and audits between a Global HR solution (GHRIS) and SAP GV payroll system• Data file audit and preparation for loading benefit deduction changes each payroll run• Audits between benefit system of record and SAP GV payroll• Create and maintain data definitions and process documentation• Ensure and support all required compliance and regulations (i.e. SOX)• HRIS Analysis and reporting• Collaborate with system projects and enhancements including planning, conducting testing (UAT) and implementation whenever necessary• Maintain an effective partnership with HRIT• Develop documentation, guides and training material for end users• Drive system standardization, simplification, optimization and training• Provide HRIS production support, including identifying, researching, and resolving issues• Technical point of contact for HR and Centers of Excellence• Develop user procedures, process flows, guidelines and documentation• Recommend process improvements• Develop service center tools and systems such as knowledge bases• Ad hoc projects, training, & reporting support as needed

West Fargo, Nd

• Maintain employee and retiree benefit and payroll records and documents through an Global View SAP/HRIS/Payroll system• UAT testing, training, and process implementation of the Global HR system (GHRIS)• Create training and process document updates for our SAP payroll system after process improvements or updates are necessary• Quarterly W-2 & 1099 audit and reconcile, along with SOX compliance implementation and review of processes• Liability tracking for both active and retiree population of all data elements• General Ledger reconciliation by plan for retiree benefit payments taken from pension checks• Administration of Health Savings Account (HSA) & Defined Contribution (401K) plans, including auditing of deposits, funding employer contributions, and funding of employee contributions each pay date• Administer and maintain benefit programs based on multiple plan designs and several eligibility groups for both active employees and retirees• Act as a liaison between vendors and employees & retirees for benefit inquiries• Audit and reconcile all benefit deduction's and changes of deduction's during each payroll file and during multiple plan year changes• Support Canadian benefit enrollment within both the health and welfare as well as retirement plan administration, along with funding support for retirement savings each pay-run• Assist with internal and external Defined Contribution audit and data requests• Work with payroll to review and implement SOX compliance and required action to take

West Fargo, Nd

• Support the accuracy of all transaction processing and reporting through monthly defined contribution plan reconciliations• Responsible for administration of defined benefit plan for compliance with regulatory requirements, communication of plan highlights and changes, and non-discrimination and compliance testing• Assist in research and resolution of plan administrative issues including plan document review, legal and compliance questions, and vendor audit to assure accurate plan administration• Receives, researches, and responds to questions from members, beneficiaries, and potential members regarding retirement benefits in person, over the telephone, and through written requests• Receives and reviews applications for retirement and for completeness and accuracy; meets with members to discuss retirement benefit options and procedures• Maintains and updates retiree payroll information including medical and dental benefit changes; provides benefit verification to outside organizations as requested• Research, identify, and resolve discrepancies in benefit payments, contributions, etc.; including required reimbursements• Establish and execute process to track and efficiently manage DB requests, coordinate with vendor and establish metric(s) to measure output• Perform defined benefit (pension) calculations, according to applicable plan guidelines, for active and term vested employees in five different union and non-union plans• Develop an understanding of the plans (calculation details, credited service, and our customer needs to respond timely and accurately)• Process indicative data updates to database and maintain accurate system elements (set-up)• Audit and Reconcile all 1099's and request updated 1099c's whenever necessary

West Fargo, Nd

• Administer and maintain benefit programs based on multiple plan designs and several eligibility groups for both active employees and retirees• Act as a liaison between vendors and employees & retirees for benefit inquiries• Assist employees and retirees in benefit plan changes and enrollment, which includes processing related paperwork—including the collection, review, follow up and the final submission of the information• Maintain employee and retiree benefit and payroll records and documents through an online HRMS system & Global View HRIS/Payroll system• Provide general maintenance to employee and retiree records, including bank, tax, and address updates• Provide quality and timely customer service through the answering of employee questions via phone, case manager, and email• Provide quality and timely customer service to vendors in their requests and inquiries related to employee data• Expanded customer service skills by talking with both internal employees and external retirees• Experience with updating master data records in the Global View HRIS/Payroll system • Expanded my knowledge of working with a benefit service provider• Administration of the Health Savings Account including auditing of deposits, funding employer contributions, and funding of employee contributions each pay date• Updating master data by terming retirees whom have passed away, setting up surviving spouses if applicable, and sending out all paperwork needed throughout the process• Completing pension verifications and Qualified Medical Child Support Order verifications, and coverage verifications in a timely manner• Completing life insurance claim forms for the carrier including any required supporting documents for life insurance payout

West Fargo, Nd

• Provide quality and timely customer service through the answering of employee questions via phone, case manager, and email• Provide quality and timely customer service to vendors in their requests and inquiries related to employee data• Expanded customer service skills by talking with both internal employees and external retirees• Experience with updating master data records in the Global View HRIS/Payroll system• Administration of the Health Savings Account including auditing of deposits, funding employer contributions, and funding of employee contributions each pay date• Assist employees and retirees in benefit plan changes and enrollment, which includes processing related paperwork—including the collection, review, follow up and the final submission of the information• Updating master data by terming retirees whom have passed away, setting up surviving spouses if applicable, and sending out all paperwork needed throughout the process• Completing pension verifications and Qualified Medical Child Support Order verifications, and coverage verifications in a timely manner• Completing life insurance claim forms for the carrier including any required supporting documents for life insurance payout

West Fargo, Nd

• Provide quality and timely customer service through the answering of employee questions via phone, case manager, and email• Expanded customer service skills by talking with both internal employees and external retirees• Experience with updating master data records in the Global View HRIS/Payroll system• Administration of the Health Savings Account including auditing of deposits, funding employer contributions, and funding of employee contributions each pay date• Assist employees and retirees in benefit plan changes and enrollment, which includes processing related paperwork—including the collection, review, follow up and the final submission of the information• Updating master data by terming retirees whom have passed away, setting up surviving spouses if applicable, and sending out all paperwork needed throughout the process• Completing pension verifications and Qualified Medical Child Support Order verifications, and coverage verifications in a timely manner• Completing life insurance claim forms for the carrier including any required supporting documents for life insurance payout

Master Of Business Administration (M.B.A.), Human Resources Management

Associate Of Arts And Sciences (A.A.S.), Human Resources

Bachelor Of Science (B.S.), Business Management Minor Economics

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General