Experienced Operations professional with success in creating and executing strategy, driving results, and improving performance metrics in multiple corporate settings. Accomplished in analyzing organizational data to uncover and solve sales, support, and operational issues that are preventing people and processes from working to the fullest capability. Personal leadership and innovative business processes combined to create an environment where large groups of sales and operational support employees can maximize their contribution and achieve company goals. Proven customer relationship skills applied across diverse situations including new business development, client consultation and account retention with successful client outcomes and profitable partnerships.