Bobbi Trunck-Zedner Email & Phone Number

South Euclid

•Checked materials in and out for patrons using Sierra•Created library accounts for patrons while promoting and answering questions about library services and •Executed new passports, answered passport questions, and took passport photos

•Answered reference questions and provided technology assistance•Provided readers’ advisory services to patrons by creating book displays and contributing to Height Libraries’ readers’ advisory blog, Matchmakers•Selected and recommended books to be purchased for Heights Public Library branches using Baker and Taylor’s Title Source 360

•Answered incoming calls in a timely and professional manner•Determined the best coverage and sold policies to customers while developing personal relationships•Responded to questions about insurance products, both over the phone and via e-mail•Updated customer billing and contact information

• Copy and original cataloging of new acquisitions and gift materials in MARC following RDA Standards using Sierra and OCLC Connexion Client• Worked independently and on a team to perform data entry and meet cataloging demands• Did original cataloging of Electronic Theses and Dissertations • Created and updated Name Authority Records (NACO work)• Created training and instruction materials

Cleveland/Akron, Ohio Area

User Services Assistant • Checked in and checked out materials for patrons using Millennium and SIRSIDynix Symphony• Provided quick research and answered queries in-person and over the phone.• Assisted patrons with a variety of library services, including scanners, catalog searching, and computer software Interlibrary Loan Student Assistant• Responsible for processing, finding, and sending ILLiad lending requests• Created and updated patron records in Millennium and ILLiad• Provided department customer service in-person and over the phone including password resets and request updates• Trained 3 student assistants and updated training materials

Master’S Degree, Library And Information Science

Bachelor’S Degree, English Language And Literature/Letters

High School