As a Senior Customer Success Executive leader in Education & EdTech, with roles in K-12 education, Sales, and Customer Success, I've cultivated a passion for empowering businesses and educational communities to achieve their goals and missions.Partnering with customers, I align on their business objectives and goals, build measurable success plans, and deliver on their investment. Managing customer interactions, account governance, and data insights, credibility and trust are established as a business advisor. Additionally, collaboration with internal account teams drives customer adoption, satisfaction, and retention while identifying and pursuing expansion and renewal opportunities.My track record includes successful delivery of SaaS customer implementations, leveraging problem-solving, communication, and presentation skills. With a strong educational background, including a Masters in Online Education Management and Adult Ed., and certifications in Administration and Teaching, close collaboration with educators and administrators optimizes product and service usage for enhanced outcomes.Recent achievements include obtaining the Solution Sales certification from LinkedIn to further develop sales and networking abilities. As a team player, recruitment, training, and leading teams to achieve high performance and optimal results are key strengths. Excellence in both independent and collaborative environments, coupled with creativity and proactive problem-solving, ensure successful project delivery.New opportunities are sought to leverage leadership experience and passion for customer success and education to contribute to mission-driven organizations' growth and success. If seeking a personable, tenacious, and experienced leader to join your team, let's connect and explore how strengths align with needs.