Bobbi Jones Email & Phone Number

Columbia, Sc, Us

San Diego, Ca, Us

►Partner with the customer to align on their business objectives and goals in order to build measurable success plans, set cadence of communication to deliver on their investment and drive overall customer adoption, enhance customer success, and mitigate customer churn risk►Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts►Maintain an effective account governance process in collaboration with customer key stakeholders as well as the internal account teams (sales, operations, marketing)►Share relevant data and insights that’s impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews►Drive greater customer engagement across accounts by applying data insights, product and industry expertise to consistently achieve retention, net-retention, renewal, and expansion targets►Advocate internally for the customer’s needs and develop strong feedback loops within Linewize to support process improvements that improve customers and internal stakeholders to scale

Redmond, Wa, Us

►Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.►Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement►Set goals, action plans, playbooks, and key metrics for different customer tiers with different levels of customer touch; manage against and create new standardized playbooks and interventions for each point in the customer journey.►Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)►Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.►Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning►Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate► Create and submit district RFP proposals to enter review process for retaining customers.

New York, Ny, Us

► Direct Reports of two personnel to support sales and expansions with district & teacher customers► Assess customer needs and devise innovative solutions to meet educational outcomes and surmount challenges facing districts, instructors, and students.► Plan, schedule, and lead client meetings; arrange demonstrations and product samples; and create tailored packages for EdTech space.► Boost customer satisfaction and success using honed relationship-building techniques, attentive problem solving, meticulous data management in CRM, and prompt follow-through.► Skillfully manage territory, balancing multiple concurrent priorities to deliver on all expectations and revenue targets within demanding deadlines.► Execute multi-pronged sales plan attracting new business and incremental revenue from existing customers while exceeding renewal metrics.► Develop robust book of business by liaising with key decision-makers and successfully moving them through complex sales cycles.

Longview, Washington, Us

► Oversaw 40 teaching staff with 20 direct reports for formal evaluation► Coached, mentored, trained, evaluated, and motivated staff while leading multidisciplinary teams to meet annual school improvement goals.► Championed positive culture and best practices by heading Student Leadership Team, supporting Athletic Coaches, and promoting organizational mission / values within professional learning communities (PLC) and committees.► Orchestrated state testing planning and execution.► Built relationships with student and parents by leveraging listening, communication, and problem-solving skills to address and de-escalate concerns.

Scottsdale, Arizona, Us

► Forged relationships with teachers as consultant, technical support expert, and trainer for SaaS English learning software solution.► Delivered remote and on-premise training for 300 schools, oversaw technical upgrades / issue resolution, and coordinated software adoption.► Provided consistent customer support, built customized trainings to meet specific needs, and drove customer enablement.► Coached, mentored, trained educators and Administrators to use resources and gain data and implement strategies to use data for growth and progress.

Herndon, Va, Us

► Ensured student enrollment, attendance, and achievement met or exceeded KPIs and expectations, as well as student transcript review & completion.► Trained staff, tracked performance, and provided support through development opportunities, mentoring, remote conferencing, and data analysis / interpretation to steer growth strategies, yielding 60% staff performance improvement. ► Collaboratively developed policies and procedures to facilitate consistency, efficiency, compliance, and customer success.► Proactively identified and remediated program record deficiencies by conducting exhaustive research, compiling data, and supporting State audits.► Improved student experiences and State funding by 30% by aligning training, data tracking, and communication initiatives with State mandates

Us

► Pioneer small start-up team to open the first virtual school in the Northwest with Stride/ K12 EdTech Company.► Recruited, hired, and trained 65 staff members in online programs, coordinated staff meetings, and established results-focused professional development opportunities for team.► Monitored and tracked 1,200 remote participants while supporting teachers, students, and parents in technological aspects of online school.► Helped gather and research data for audits, administrated student data per regulations, and devised / updated policies and handbooks to maintain perpetual compliance.► Provided hands-on leadership for curriculum development, website administration, and data tracking.

► Planned and delivered quality, state standard aligned lessons to 7th grade student population for Reading, Social Studies, and Language Arts.► Worked with 7th grade teaching team to prepare and organize student events, tasks related to student expectations, and 7th grade culture of a positive environment.► Collaborate with team members to ensure that students are successful with progress in their learning.► Implement standards within lessons and create viable and educationally aligned curriculum for learning.

Masters, Administrative Certification, Administration

Masters, Online Education Management & Adult Ed.

Ba, Education Certification- Math & Reading Specialist

Aa, Associated Degree