Implementation and program manager for domestic and multi-national clients in an IT outsourcing envi-ronment. Contract values from $100-350m.• Managed 8-10 project managers/projects and their successful integration into the enterprise so-lution.• Worked with 10-15 other program managers to ensure successful transition and integration of the complete enterprise solution.• Worked with clients at multiple levels up to CxO, remotely and onsite, domestically and in-ternationally, to ensure requirements were captured and contracted solution delivered.• Successfully conducted presentations and status reviews with clients and account teams. • Managed escalations to successful resolution. • Worked with client teams to ensure business process changes were identified, planned, and communicated. • Managed project budget, schedule, resources and status reporting.• Managed relationship and contract with multiple outside vendors who were part of the solution delivery team.

Responsible for customer success and satisfaction for a major US telecommunications company, for all HP hardware and software under contract.• Worked at CxO level and below to ensure client satisfaction with contracted support services.• Client customer satisfaction with Services led to achievement of >300% of target sales.• Received accolades from client - “set the standard for support services nationwide”.• Created long term client relationships utilizing excellent account management skills.• Oversaw conflict management and resolution when escalations occurred.

Responsible for business development, solution definition and solution delivery for customized sup-port contracts within the customer base• Delivered sales presentations, remotely and onsite, to both the sales teams and potential cli-ents, on the customized service support solutions.• Gathered requirements, created and priced custom solutions and created RFI and RFP doc-umentation. • Acted as liaison between the sales team and delivery teams to ensure the solution met both cli-ent requirements and profitability requirements and were within our scope.• Managed and monitored delivery teams to ensure services were delivered to contract.• Exceeded quota performance each year.