Bobbie Jo Clark Email & Phone Number

Arlington, Virginia, United States

*Build and maintain organization's mobile Event application in collaboration with internal and external stakeholders to increase overall satisfaction for event attendees.*Develop and maintain mobile app content using low-code software and HTML.*Manage Zoom Accounts and live seminar workshops.*Act as Seminar Tech Support; assist presenters with setup and troubleshoot any technical issues.*Teach end-users how to utilize the application and further troubleshoot any issues or recommendations.*Coordinate volunteer schedules at seminars and steward the mission of TAPS.*Graphic design work consistent with organizational guidelines.*Procure and coordinate with seminar speakers on Seminar Programming.

*Assist DoD end-users with SAP LMS issues using BMC Remedy ticketing system. *Update and modify curricula and course catalog in systems. *Respond to internal and external general system inquiries, resolving customer questions or problems. *Recommend process improvements and system enhancements. *Develop and review technical resources.

Helena, Mt

*Serve as system support for all library staff workstations as well as occasional patron technology support. Support includes troubleshooting, resolution, new system installs, upgrades, and recommendations for potential systems.*Implement a variety of new solutions that integrate with existing programs. This includes installation, testing, proper workflow setup, and end user customization. Additionally, I create training manuals that are shared to our Help Desk site.*Training of new staff and new programs for existing staff by creation of User Guides as well as video content to be placed in LMS and on Help Desk Knowledge Base.*Website maintenance.*Manage projects in a timely manner with minimal supervision.

Helena, Mt

*Create patient and parent relationships that allow them both to feel comfortable at all appointments.*Assist dentist with a variety of procedures including cleanings, x-rays, orthodontic procedures, sealants as well as operatives.*As the team trainer, train new team members on proper procedures in the office. Created training content as well as schedule timelines for the process.*Assist with sedations and dental anesthesia.*Work the front office answering the phone and scheduling appointments. *Managed charting as well as kept the facility stocked with essential supplies.

*Started position as the clinic receptionist along with the coding and billing.*Shortly, the hospital realized a need for an in-house Information Technology Department and requested that I fill the role.*Maintained, upgraded, purchased and performed troubleshooting for Windows based environment with over 75 end users. Software and hardware installations, including migration from SBS to Windows Server 2008. Maintain Exchange server as well.*Set up user guides and trainings for new staff, some electronic resources created.*One of two main points-of-contact for Electronic Health Record Implementation. Helped all hospital staff learn the new processes involved with EHRs.

Master Of Science - Ms, Learning Experience Design And Educational Technology

Bachelor Of Science - Bs, Health Communication

Computer Science