Bobbie H. Email & Phone Number

Austin, Texas Area

Met sales goals of $1.6 million in revenue for 2017, and often exceeded YOY expectations by 10-25%.Tracked monthly KPIs such as sales targets and lead generation goals, which comprised of new customers, the retainment of established customer, and annual renewals.Employed software tools such as Microsoft Office, SharePoint, and DocuSign for contractual agreements.Monitored and updates databases based in Oracle software and Microsoft Access.----------------------------------------Reported directly to the Sales and Service Director, and interfaced daily with the Warranty Administration, the Customer Solutions department, and Regional Sales Managers.Cultivated external connections with distributors/partners, end-user retailers, dealers, and independent owners in the fuel and convenience store industry.Common responsibilities included verifying standard product warranty expirations, as well as generating sales quotes and proposals for aftermarket service and support entitlement.Supported the qualification, orientation, and closing of third-party sales, frequently assisting with the finalization of customer contracts in conjunction with legal and other departments.Utilizes an exhaustive customer contact list to communicate company policy changes, product information, weekly product updates, new channel partner contracts, and legal items.Enabled business development via comprehensive market analysis and longterm strategic planning.

Round Rock, Tx

Accepted help desk calls and provided customer service in support of company products and services.Utilized reference materials to answer questions, qualify petroleum sites, troubleshoot products, communicate with dispatching, and facilitate reporting and documentation based on company standards.

Round Rock, Tx

Audited store inventory reports, handled par billing, and performed inventory control functions.Documented and returned damaged, discontinued, and defective products based on vendor policies.Processed daily paperwork for incoming shipments and audited documents for completion and accuracy.Responsible for the organization and maintenance of financial reports and various database file systems.

Round Rock, Tx

Provided technical and administrative information to promote Dell product and services.Qualified customers, answered questions, and resolved complaints, remaining committed to service excellence.

Austin, Tx

(Q4 2001) Customer Service Experience Award, Home Sales Division(1998) American Alliance of Business Corporation University of the Year(1998) Texas Quality Award(1997) Austin Quality Award (NAIC)Member of the OptiPlex Process Improvement Quest Team-------------------------------------Conducted onboarding and cross-training presentations to individual new hires and large groups.Covered subject matter including the application of computer software, as well as the compliance guidelines regarding OptiPlex Manufacturing and ISO 9002 processes and procedures.Developed lesson plans, organized resources, and facilitated training workshops in a classroom setting.Performed basic evaluations, research, and analysis of data collections and production metrics.

Austin, Tx

Performed module production set up functions including assembly, testing, quality control inspection, packaging, and shipping, in order to meet the personal specifications outlined by consumers.