✅ Social Media Management - Develop and plan social media campaigns. - Create content to increase brand awareness.✅ Website Management - Keep website updated with most accurate information. - Respond to website inquires.✅ Communications - Assist ED in writing monthly articles. - Design and send out monthly email newsletters.✅ Financial Bookkeeping using QuickBooks - Record donations and payments accordingly. - Ensure all bills are paid in a timely manner. - Process monthly account reconciliations. - Prepare monthly financial reports for ED and Board.✅ Oversee Daily Operations - Orders and Inventory - Delegating tasks. - Answer incoming calls and emails. - Record minutes from Board of Director meetings. - Data management.✅ Product Development✅ Fundraiser Event Planning

✅ Customer Service- Greet and assist members and public.- Answer all incoming phone calls and emails in a timely manner.- Perform technical support on various programs.- Coordinate new member orientation.- Properly credit payments to accounts✅ Office Support- Distribute mail and deliveries.- Track and order office supplies.- Maintain membership data and records.✅ Community Involvement Committee (Staff Support)- Create meeting agendas and record minutes.- Work with the committee to plan community projects.- Recruit and coordinate volunteers.- Recruit and coordinate both monetary and supply donations.- Partner with local businesses to sponsor or donate to projects.- Partner with local media for ribbon cuttings.✅ Diversity Committee (Staff Support)- Create meeting agendas and record minutes.- Plan classes with the committee for membership.- Reach out to local businesses for sponsorship of classes.- Find potential speakers for various diversity topics.- Attend workshops and classes on fair housing and diversity.

✅ Customer Service- handled customer questions, concerns, and billing inquires using active listening and effective communication skills.- made decisions using my empowerment that would benefit both the customer and the company.- found alternative solutions when needed to ensure customer satisfaction.- provided technical support on all USC products and network.- preformed a customer analysis for each call to ensure satisfaction and offer additional services and/or products to enhance customer experience.✅ Leadership- Peer Mentor program where I helped train new employees in both a classroom setting and on the floor.- Leadership Pre-Pipeline and Leadership Pipeline programs where I learned numerous leadership skills and led a team of 12 or more customer service representatives.

✅ Leadership- Scheduling- Hire and train new associates. - Maintain employee files.- Opened and closed the store by following all company procedures.✅ Operations- Performed monthly record audits.- Bookkeeping and Banking- Made recommendations to Store Manager based on findings of audits.✅ Customer Service

✅ Data Management- Set new promotions and marketing for all departments.- Ensure all products ring up correctly.- Check merchandise going in and out of the store through vendors.✅ Customer Service- Back up Store and Assistant managers as needed.- Assist customers with any needs.