Managed all day-to-day operations for Client's Online BusinessPRODUCT MANAGEMENT:Talked to Customers to Get Product FeedbackRecommended Product Changes to ClientsMARKETING MANAGEMENT: - Promotion Development - Email Marketing Campaigns - Direct Mail Campaigns - Customer Database Management - Update Website & Social Media Accounts - Photography - Promotion & Sales Reporting - Promotional Products CUSTOMER SERVICE & ORDER RESOLUTION: - Processed Customer Orders & Refunds - Answered Customer Product & Promotion Questions - Trained Customer Service Reps - Focused on Up-Selling - Worked With Warehouse Shipping Manager to Resolve Order & Shipping ChallengesINVENTORY MANAGEMENT:Tracked Product Inventory for Re-OrdersWorked With Warehouse Manager on Physical Inventory CountsRELATIONSHIPS WITH 3RD PARTY VENDORS: - E-Commerce - Manufacturers - Merchant Services - Website - Printers - Packaging - Warehouse - TransportationPROCUREMENT: - Manufacturing of Products - Product Packaging - Printing & Marketing Materials - Shipping Supplies for WarehouseACCOUNTING RESPONSIBILITIES: - Filed Reports with Government Agencies - Worked with CPA

ECi Software Solutions is a global company specializing in technology, software solutions and services for a diverse group of entrepreneurs in manufacturing, building & construction, field service, and distribution. With a focus on small to medium size businesses, ECi's ERP solutions help customers to compete, grow, and profit. The goal was to help clients' operations become more efficient and more profitable than they were the day before through the use of technology and automation solutions.M1 helps manufacturers grow their business, control costs and eliminate duplicate and manual processes to • Gain visibility and control over job costs • Increase productivity and profitability • Reduce manual entries and eliminate spreadsheets and outdated software

Retail Fixture Manufacturer with wood, metal and plastic capabilities in the U.S. and China.Also specializes in store design and decor as well as case refurbishment and asset management programs.Elevated quality of marketing team and all marketing materials and related initiatives. Implemented cohesive branding of products for various company divisions. Coordinated and supervised all aspects of trade show management nationwide. (Planning, logistics, design, installation, and show execution, etc.) This included the development of all client presentation materials and tracking of sales leads. Supervised execution of all sales and client appreciation events.Managed several customer accounts overseeing project management from design phase to delivery and installation in the field. Aided sales representatives and management with all major project bids for prospective and current client accounts. Assisted Global Account Manager for Walmart with daily project management and monthly reporting.Aided management and sales teams with the development and promotion of new and innovative product lines.Created internal efficiencies and increased accountability while significantly decreasing expenditures through the development and implementation of a corporate travel program.

Printing and Supply Chain ManagementFormerly Resource Print Management (Now WebbMason)Designed all new marketing materials and executed complete re-branding strategy to improve overall company image.Led new company website and CRM initiatives.Coordinated and led all client, vendor, employee and sales meetings and special events. Created all client presentations and assisted in the development and facilitation of training for CSR and Sales teams.Achieved goals to raise awareness of brand in local business community through the Small Business of the Year Awards through the Fort Worth Chamber of Commerce.

Point-of-Purchase Design & Displays/Screen Printer/Sign ManufacturerManaged and trained marketing, creative and direct mail teams while elevating overall design and execution of all marketing initiatives and trade shows nationwide.

2000 - Z.E.A.M. Award Winner (Highest Verizon Directories Award for Quality, Accuracy and Customer Service) 2000 - Eagle Award - Earned two back-to-back Eagle Awards for achieving sales quota for 26 consecutive pay periods.Managed delinquent and problem advertising accounts. Responsible for collections and account retention for business directory and internet advertising in assigned territories.

Managed directory and internet advertising accounts in assigned territories in Texas and New Mexico. Increased customer base through cold-calling and needs assessment of new businesses and non-advertisers. Designed advertising programs to help various sized businesses increase sales and improve their image. Educated business owners on GTE products and services. Assisted graphic artists and web designers with design of print and online advertising.